Product Manager

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Product Manager who will be responsible for the full product life cycle, managing product updates, and collaborating with clients and stakeholders to ensure product alignment with industry standards.

Responsibilities:

• Lead all activities related to the development and support of the products assigned
• Leads new product launches for specific product area
• Provide client assistance to answer questions in addition to providing troubleshooting assistance for application and related issues
• Participates in diagnosing problems and following through to resolution
• Manages projects throughout the software development life cycle including planning and implementations
• Coordinates signoff with internal departments and external parties for adherence to implementation timelines
• Provides subject matter expertise on the business and internal processes as it pertains to product supported
• Participates in providing internal and client application training as required
• Documents user guides, use cases, workflows, testing plans, release notes, and user stories with acceptance criteria
• Assists in planning and coordinating Client focus and working group meetings
• Provide off hours/weekend coverage as needed and is available 24x7 in case of emergency situations
• Maintains Product roadmap (creation, execution, go-to-market strategy and adoption)
• Create requirements for client billable enhancements
• Participates in special projects and in inter-departmental project assignments
• Provide support for sales activities including RFP/RFI responses, presentations, demo’s & webinars

Requirements:

• Undergraduate degree in Computer Science or Business Administration
• Project and Product Management
• 8+ years of product management experience
• Knowledge of the US or Canadian Brokerage business
• Knowledge of compliance, project management and risk practices
• Detail-oriented with excellent analytical skills
• Exceptional problem-solving with critical thinking skills
• Ability to plan, organize and prioritize work
• Ability to multi-task and self-motivate
• Presentation skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office products
• Tools: TSO, Remedy, TPA, Metis, ITSM, Mainframe and Settlement Processing GUI application system
• Knowledge of settlement processing