US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Product Manager who will be responsible for the full product life cycle, managing product updates, and collaborating with clients and stakeholders to ensure product alignment with industry standards.
Responsibilities:
- Lead all activities related to the development and support of the products assigned
- Leads new product launches for specific product area
- Provide client assistance to answer questions in addition to providing troubleshooting assistance for application and related issues
- Participates in diagnosing problems and following through to resolution
- Manages projects throughout the software development life cycle including planning and implementations
- Coordinates signoff with internal departments and external parties for adherence to implementation timelines
- Provides subject matter expertise on the business and internal processes as it pertains to product supported
- Participates in providing internal and client application training as required
- Documents user guides, use cases, workflows, testing plans, release notes, and user stories with acceptance criteria
- Assists in planning and coordinating Client focus and working group meetings
- Provide off hours/weekend coverage as needed and is available 24x7 in case of emergency situations
- Maintains Product roadmap (creation, execution, go-to-market strategy and adoption)
- Create requirements for client billable enhancements
- Participates in special projects and in inter-departmental project assignments
- Provide support for sales activities including RFP/RFI responses, presentations, demo’s & webinars
Requirements:
- Undergraduate degree in Computer Science or Business Administration
- Project and Product Management
- 8+ years of product management experience
- Knowledge of the US or Canadian Brokerage business
- Knowledge of compliance, project management and risk practices
- Detail-oriented with excellent analytical skills
- Exceptional problem-solving with critical thinking skills
- Ability to plan, organize and prioritize work
- Ability to multi-task and self-motivate
- Presentation skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office products
- Tools: TSO, Remedy, TPA, Metis, ITSM, Mainframe and Settlement Processing GUI application system
- Knowledge of settlement processing