Customer Service Representative

The Martin Luther King, Jr. Center for Nonviolent Social Change is seeking a Customer Service Representative who genuinely cares about helping others. In this role, you will be the friendly voice and caring face for customers, focusing on building trust, solving problems, and ensuring every person feels valued and heard.

Responsibilities:

• Listen carefully to our customers’ needs and concerns
• Provide clear, helpful information and solutions
• Turn challenging situations into positive experiences
• Collaborate with your team to improve how we serve our community
• Keep a positive attitude, even on busy days

Requirements:

• A warm, approachable personality
• Excellent communication skills
• Patience and empathy
• A desire to learn and grow
• A team player who takes pride in making a difference