Sr. Implementation Project Manager

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. They are seeking a Senior Implementation Project Manager to lead complex, client-facing implementations within the behavioral health space, requiring direct experience in behavioral health technology implementations.

Responsibilities:

• Independently lead end-to-end implementation of Bamboo Health solutions, owning project outcomes across scope, timeline, quality, and client satisfaction with minimal day-to-day oversight
• Serve as a commanding yet consultative project leader, actively engaging clients and internal stakeholders to drive alignment, informed decision-making, and execution momentum
• Coordinate and influence cross-functional teams (product, engineering, operations, client stakeholders), driving accountability through clear expectations and follow-through rather than formal authority
• Own external-facing client engagement, including executive-level status updates, governance forums, escalation facilitation, and alignment on priorities and tradeoffs
• Lead complex, high-visibility implementations, demonstrating sound judgment and composure in high-pressure situations with executive exposure
• Establish strong project foundations by developing project structure, governance models, delivery plans, and documentation standards, particularly for new products or net-new client implementations
• Balance strategic context with hands-on delivery, regularly diving into execution details to identify risks, remove blockers, and maintain momentum
• Proactively identify risks, dependencies, and constraints; drive resolution through partnership, influence, and thoughtful escalation when appropriate
• Hold internal and external stakeholders accountable for commitments and milestones through disciplined tracking, transparent communication, and consistent follow-through
• Manage multiple concurrent projects or workstreams, prioritizing effectively to ensure high-quality execution across competing demands
• Use project management tools, metrics, and reporting to assess project health, communicate progress, and support timely decision-making
• Identify opportunities within assigned projects to improve implementation effectiveness, structure, and client experience
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing)

Requirements:

• A bachelor's degree in a relevant field of study
• 8+ years of experience in project or implementation management within complex, matrixed environments
• 2–4 years leading cross-functional initiatives with successful, multi-stakeholder coordination
• PMP certification required
• Direct experience in behavioral health technology implementations and/or clinical/ operational behavioral health settings
• Proven success leading client-facing, executive-visible projects
• Experience deploying or implementing new products or net-new solutions
• Hands-on experience in customer-facing roles and deploying healthcare software/hardware solutions
• Comfort leading complex discussions, managing conflict, and driving alignment
• Excellent written, verbal, and presentation skills
• Proven ability to build project structure where none exists
• Experience using project management and delivery tools (Salesforce, Jira, Confluence)
• Skilled in defining success metrics, maintaining documentation, and tracking delivery performance
• Extremely organized with strong attention to detail
• Able to manage multiple initiatives simultaneously with consistent quality
• Calm, decisive, and execution-focused under pressure
• A forward-thinking, curious mindset with an openness to experimenting with new technologies
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions
• The ability to travel periodically or frequently for work
• Familiarity with government RFP processes, including proposal development and compliance
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows