Key skills
Call Center ExperienceAutomatic DialerCall ScriptingTypingData EntryCustomer ServiceComputer LiteracyPeople SkillsBilingual Spanish/EnglishCommunication
About this role
VoiceLog is part of the AnswerNet family of companies that operates over 20 contact centers in the United States and Canada, offering various contact management solutions. They are seeking remote Bilingual Customer Service Agents to provide high-level customer service and manage inbound and outbound calls while adhering to company policies.
Responsibilities:
- Typing
- Data capture and entry
- Customer service
- Maintaining a working knowledge of campaign products, services, and promotions
Requirements:
- At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS
- A clear, professional, and friendly voice
- High-Level People Skills, Active Listening Skills, and Strong Communication Skills
- Outstanding attendance and punctuality
- High School diploma or GED
- Basic Computer Skills and computer literacy are a must
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children
- Spanish/English Bilingual is a PLUS