Key skills
Communication
About this role
VoiceLog is part of the AnswerNet family of companies, which operates over 20 contact centers across the United States and Canada. They are seeking remote customer-oriented service representatives to provide high-level customer service solutions through inbound and outbound calls, while documenting customer interactions and adhering to company policies.
Responsibilities:
- Typing
- Data capture and entry
- Customer service
- Maintaining a working knowledge of campaign products, services, and promotions
Requirements:
- At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS
- A clear, professional, and friendly voice
- High-Level People Skills, Active Listening Skills, and Strong Communication Skills
- Outstanding attendance and punctuality
- High School diploma or GED
- Basic Computer Skills and computer literacy are a must
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children
- Spanish/English Bilingual is a PLUS