Business Systems Analyst

Accion Labs is seeking a Lead Business Systems Analyst who will act as a strategic bridge between business stakeholders and the delivery team. This role is responsible for ensuring that product direction aligns with user needs and translating business requirements into actionable solutions.

Responsibilities:

• Own product direction and outcomes
• Define and maintain the product vision and intended user outcomes
• Ensure delivery aligns to business needs and provides strong user experience
• Translate business needs into actionable work
• Partner with business stakeholders to gather high-level requirements and clarify intent
• Create and manage epics and draft initial placeholder user stories capturing core intent for BA refinement
• Identify and resolve conflicting, duplicative, or unclear requirements early
• Own and maintain the product backlog in Jira, including re-prioritization as business needs and capacity shift
• Balance and adjust assignment distribution to support equitable workload across the team
• Serve as the key point of alignment between business stakeholders, BAs, scrum master, and development team
• Make product decisions independently; recommend solution approaches to the business; escalate resourcing and cross-team coordination needs to leadership as required
• Attend and actively support team ceremonies including daily standup and refinement
• Provide timely responses to BA and team questions, offering guidance and feedback to keep work aligned to product intent
• Facilitate early thinking and coordination for UX/UI work (where helpful) to better position BAs during refinement
• Review UX/UI designs (e.g., Figma) and provide feedback to improve usability, clarity, and alignment with requirements
• Think through larger end-to-end scenarios, document flows and impacts, and socialize with the team and stakeholders for feedback
• Provide refinement progress and project updates through dashboards and stakeholder communications
• Maintain Jira dashboards that support reporting on refinement schedule, flagged items, and team responsiveness needed to close refinement questions
• Participate in standups, refinement, steering committee discussions, and business requirement sessions
• Answer team questions, provide directions, and resolve uncertainty to prevent delivery delays
• Review and comment on UX/UI designs and workflow scenarios
• Manage backlog health, prioritize work, and redistribute story assignments as needed
• Create new epics/stories to capture newly discovered requirements and follow-ups

Requirements:

• GC/ Citizens preferred - Those authorized to work in the United States without sponsorship are encouraged to apply. We are unable to sponsor visas for this position
• Strong organization and prioritization skills; ability to manage a high-volume backlog
• Ability to provide clear, consistent direction and align diverse stakeholders around product vision
• Ability to create process flows to simplify and communicate complex end-to-end scenarios
• Working knowledge of Salesforce capabilities and constraints to guide solutioning discussions
• Strong communication, facilitation, and relationship-management skills; comfortable leading without authority
• Experience working in large pharmaceutical or healthcare organizations in highly matrixed work environments
• Salesforce CRM savvy, preferably Service Cloud and Experience Cloud offerings