Sr Associate IS Bus Sys Analyst

Amgen is a leading biotechnology company focused on serving patients living with serious illnesses. The Sr Associate IS Business Systems Analyst will join the Revenue Management Product Team, responsible for supporting Electronic Data Interchange (EDI) solutions and ensuring data integration for chargebacks and rebates within Amgen's systems.

Responsibilities:

• Stakeholder alignment across business, IT, and external partners to ensure EDI solutions meet business needs
• Gather and document business and functional requirements for EDI-related processes, including chargebacks, rebates, and 340B data flows
• Develop business & functional requirement documents for EDI-related processes (e.g., chargebacks, rebates, 340B)
• Ensure accurate and complete EDI data integration (e.g., EDI 852, chargebacks, rebates) into Revenue Management systems such as Model N
• Data mapping integrity between upstream sources (e.g., SAP, wholesalers) and downstream systems to support pricing, chargeback, and 340B processes
• ​Develop and maintain data mapping specifications and validate transformations across systems
• Timely identification and resolution of EDI data issues, minimizing impact to financial processing and reporting
• Support business-critical processes by ensuring data availability and quality
• Maintain compliance with data standards and governance, including audit readiness and traceability of transactions
• Support EDI onboarding and changes for trading partners, including coordination with vendors & internal technical teams
• Develop test artifacts including test plans, test cases, defect logs for SIT/UAT cycles
• Coordinate & execute testing (SIT/UAT), defect tracking and resolution support
• Monitor daily EDI processing and data pipelines, proactively identifying issues and driving continuous improvements in data quality and automation
• Generate data Validation & Reconciliation Reports highlighting discrepancies, root cause analysis, and resolution tracking
• Document process flows & standard operating procedures (SOPs) for intake, processing, and exception handling
• Generate issue & Performance Dashboards / Status Reports providing visibility into processing health, defects, and SLA adherence
• Demonstrates strong data analysis capabilities with hands-on experience using data analytics tools
• Practice Agile and use Jira

Requirements:

• Master's degree and 2 years of Information Systems experience OR
• Bachelor's degree & 4 years of technical experience OR
• Associate's degree & 6 years of technical experience OR
• High school diploma / GED and 8 years of technical experience
• 3–5+ years of experience as a Business Analyst, preferably in data, integration, or revenue management domains
• Hands-on experience working with EDI transactions (e.g., 852, 850, 810, 835)
• Understanding of data flows, data mapping, and system integrations (e.g., EDI -Model N - SAP)
• Experience supporting testing cycles (SIT/UAT) including test case creation and defect management
• Strong analytical skills with experience in data validation, reconciliation, and root cause analysis
• Familiarity with pharmaceutical or healthcare industry processes (e.g., chargebacks, rebates, 340B) preferred
• Experience working with ticketing systems (e.g., ServiceNow) for incident and service request management
• Ability to create and maintain documentation (requirements, process flows, SOPs)
• Strong communication skills with ability to work cross-functionally with business, IT, and external partners
• In-depth understanding of Agile practice and use of Jira as the tool
• Excellent learning agility, problem solving and analytical thinking approach
• Demonstrated experience in defining technology solutions
• Knowledge of regulated drug development and phase I-IV clinical trials to include processes and interactions involving multi-disciplinary teams
• Ability to lead and influence Clients, other Business Analysts, and Technical Team members
• Experience delivering solutions in a managed service delivery model
• Ability to engage, interact and negotiate with IT vendors and services providers
• The role requires a self-motivated individual with excellent communication skills
• Proven experience with EDI data processing and troubleshooting
• Hands-on experience in data analysis and issue resolution impacting business processes
• Ability to translate business needs into clear functional requirements
• Experience supporting end-to-end testing (SIT/UAT) and defect lifecycle management
• Strong stakeholder management skills with ability to coordinate across teams and drive resolution