Private Duty Home Care Scheduler / Coordinator

Description

Private Duty Home Care Scheduler / Coordinator

Palm Beach, FL

Make a Difference Every Day—Behind the Scenes of Exceptional Care

Complete Home Care Private Duty, part of the Life Care Home Health Family, is seeking a highly organized, compassionate, and proactive Scheduler / Care Coordinator to support our private duty home care operations. In this fast-paced and rewarding role, you will be the critical link between our clients, families, and caregivers—ensuring seamless schedules, excellent communication, and continuity of care.

Complete Home Care is one of Florida’s most trusted names in home health and private duty services, guided by our core values: Integrity, Caring, Accountability, Respect, and Excellence (ICARE).

What You’ll Do

As a Private Duty Scheduler / Coordinator, you will:

• Coordinate and manage daily caregiver schedules to ensure full coverage of client care needs
• Match caregivers to clients based on skills, availability, preferences, and continuity of care
• Communicate schedule changes promptly with caregivers, clients, and families
• Ensure accurate timekeeping, visit verification, and documentation to support payroll and billing
• Monitor attendance, call-offs, and overtime while proactively arranging coverage
• Maintain up-to-date client and caregiver records in scheduling and care management systems
• Support onboarding and coordination of new caregivers in collaboration with leadership
• Serve as a trusted point of contact, delivering professional, compassionate service
• Participate in after-hours or on-call scheduling rotation as needed

Requirements

Required Qualifications

• High school diploma or equivalent
• At least 1 year of scheduling, coordination, or office experience
• Strong communication, organization, and multitasking skills
• Comfort working in a fast-paced, deadline-driven environment
• Proficiency with computers, scheduling software, and Microsoft Office
• Ability to remain calm, professional, and solutions-focused under pressure

Preferred Experience

• Private duty home care, home health, healthcare, or staffing experience
• Familiarity with caregiver scheduling, payroll support, or client service coordination
• Knowledge of Florida home care or AHCA-regulated environments

Licensure/Certification:

• Current driver’s license in good standing. The employee is responsible for renewing their driver’s license before it expires to continue employment.  

Physical Requirements:

• Prolonged sitting, standing, and walking are required. 
• Ability to handle stressful situations calmly and courteously at all times. 
• Requires working under some stressful conditions to meet deadlines and Company needs. 

Environmental/Working Conditions:

• Works primarily in an office environment. 
• Some exposure to unpleasant weather.