Quality Control Manager

Salary: $55,638.13 USD

Shift: Monday-Friday 5:30am-2:30pm

Job Summary:

Responsible for planning, implementing and enforcing quality control of all custodial/janitorial work in accordance with the Statement of Work (SOW), Quality Control Plan (QCP), and all applicable federal or DoD requirements. The QUCM ensures custodial/janitorial work meets standards through systematic inspections, corrective actions, and continuous quality improvement in partnership with Chimes DC management. Position requires strong interpersonal skills, and compassion and respect for persons with disabilities.

Essential Functions:

• Comply with all Chimes policies and procedures and follow contract specifications
• Implement and manage the quality control program as approved by the site contracting office, Chimes District of Columbia (DC) management, and building management.
• Assure that the performance objectives and standards are met through the quality control program.
• Conduct daily inspections of routine, follow-up, and any periodic work performed to ensure proper cleaning and quality control
• Prepare and submit inspection reports to the Project Manager.
• Give timely feedback on inspections to managers, supervisors, and crew leaders
• Provide coaching and training on custodial procedures and quality standards.
• Review and respond to inspection/deduction reports
• Maintain a file of complete and accurate inspection reports, corrective actions, and other required documentation.
• Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management
• Use inspection data to identify trends, reduce complaints, improve customer satisfaction, and support a continuous quality improvement process
• Prepare and submit all required paperwork on time
• Use the computer/mobile phone to perform duties and follow the electronic inspection schedule
• Comply with and ensures staff compliance with all building and security requirements
• Pass and comply with CPR/First Aid training and OSHA training

Secondary Functions:

• Conduct training in proper custodial/janitorial procedures for custodial staff
• Conduct safety training, chemical training, and security training
• Conduct training on Chimes Rules of the Workplace
• Assist supervisors with new hire training and orientation
• Establish job task schedule
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job:                      

• Ability to work independently and collaboratively with others
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other requirements: 

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

This position is designated as essential.  This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at  their work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• High School diploma or equivalent.
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens               

Experience:  

• Minimum two (2) years’ experience within the past five (5) years in performing quality control inspections or managing a quality control program for similar services
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes:                        

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.

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