Business Development Representative

Description

Vari, originally known as VariDesk®, started the standing desk revolution. Now in its 13th year, Vari’s mission is to create workspaces that elevate people. With millions of fans and a complete line of over 400 office furniture products in the market today, Vari is continuing to simplify and disrupt the office furniture industry by pioneering a direct B2C and B2B business model, reimagining how workspaces are defined, designed, and delivered. 

Job Summary

We are seeking a customer-focused and highly responsive Business Development Representative to support our inbound sales engine. This role is primarily responsible for handling inbound calls, chats, emails, customer service cases, and Marketing Qualified Leads (MQLs) to provide fast, accurate, and helpful support to prospective customers.

This is an early-career position focused on solutioning customer needs, processing transactional sales, and qualifying opportunities for the sales team when needed. The ideal candidate thrives in a high-volume environment, communicates clearly, and is motivated by solving customer problems and progressing deals efficiently.

Key Responsibilities

• Respond promptly and professionally to inbound calls, chats, customer service cases, emails, and MQLs
• Serve as the first point of contact for prospects exploring products or requesting assistance
• Manage the call queue and case queue, ensuring SLA and response-time expectations are met
• Provide accurate product information, pricing, and basic guidance on solutions
• Identify opportunities for simple transactional sales and process those over the phone when appropriate
• Maintain strong follow-up on open quotes to help customers move forward with confidence
• Assess whether customer service needs require design, installation, or sales rep involvement
• Support virtual tours by operating the camera, following the established tour path, and engaging in the conversation when helpful
• Deliver a helpful, consultative experience on every interaction—via phone, email, chat, or case updates
• Utilize Salesforce, Sales Engagement, Vonage, and related tools to track inbound activity and follow-ups
• Maintain clean, accurate CRM records for all inbound interactions and sales processes
• Stay up to date on product knowledge, FAQs, pricing updates, and customer ordering processes
• Partner closely with sales, customer experience, and other internal teams to ensure seamless customer handoffs
• Foster strong internal relationships that support communication and customer outcomes

Performance & Growth

• Meet and exceed monthly inbound activity and conversion goals
• Demonstrate reliability in managing queues, handling volume, and maintaining SLA expectations
• Support outbound or lead-based activities on an earned basis, as the representative develops mastery in inbound responsibilities

Qualifications

• 1–2 years of sales experience is preferred, however, we also value relevant internships, part-time roles, or other experiences that demonstrate strong communication skills, coachability, and a willingness to learn.
• Strong phone, chat, and written communication skills with the ability to simplify information for customers
• Comfort working in a high-volume inbound environment with rapid response expectations
• Proven ability to multitask, manage priorities, and follow structured processes
• Tech-savvy with the ability to quickly learn and navigate systems such as Salesforce, Sales Engagement tools, and telephony platforms (e.g., Vonage)
• High level of adaptability and willingness to learn new products, processes, and best practices

Why Vari:

• Short-term and long-term incentive plan
• 401k and profit-sharing plan
• On-site gym, spa-like locker room
• Enhanced paternity, maternity, and adoption programs
• Personal and volunteer time off
• Team building events on and off-site
• Mentoring and career development
• Education reimbursement
• Wellness program and insurance premium discounts
• At-home work set-up