Key skills
Product ManagementTechnical Platform RoadmapEnterprise-scale InfrastructurePlatform ReliabilityDeveloper ToolsAI/ML SystemsLarge Language Models (LLMs)Retrieval-Augmented Generation (RAG) PipelinesPrompt EngineeringAgent OrchestrationQuality/Evaluation FrameworksA/B Testing InfrastructureRAIMLRAGA/B TestingCommunicationCustomer Success
About this role
Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights. The Principal Product Manager for the AI Platform will own the core platform and agent experiences, driving the infrastructure that scales intelligence across products and impacts industries critical to the global economy.
Responsibilities:
- Own the Agent experience; building the low-code workspace where internal teams construct agents today, and evolving it into a customer-facing platform where operations leaders can discover, activate, and customize AI agents without developers
- Drive platform reliability and developer velocity; owning the documentation, runtime, router, and orchestration layer that powers all agents, with a goal of reducing time-to-onboard a new agent to under 5 days for internal teams
- Ensure agents deliver accurate, trustworthy answers—owning the RAG pipelines, data connectors, and knowledge infrastructure that ground results in real data
- Partner deeply with R&D teams as your first customers—working across Safety, Dispatch, Maintenance, and other product teams to unblock their agent development and gather feedback that shapes platform priorities
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements:
- A proven track-record of driving measurable business impact through shipping product, not just managing activity or competencies
- Demonstrated experience in defining and executing a product roadmap for complex technical platform areas (e.g., core infrastructure, vendor relationships, AI platforms)
- Strong technical acumen, with a deep understanding of how to build for enterprise-scale, reliability, and performance; capable of establishing immediate credibility with engineers
- Excellent communication skills, with comfort in presenting to customers, internal audiences, and senior executives
- 7+ years of experience in Product Management or equivalent roles
- Experience building internal platforms, developer tools, or infrastructure products. You've shipped products where engineers or technical teams are your primary users
- Familiarity with AI/ML systems and concepts—you understand (or can quickly learn) how LLMs, RAG pipelines, prompt engineering, and agent orchestration work, even if you haven't built them yourself
- A track record of driving developer velocity and adoption. You've measured success through metrics like time-to-onboard, SDK adoption, or internal NPS, and know how to build for technical users
- Experience defining and operationalizing quality/evaluation frameworks—you've built or contributed to systems that measure product quality at scale (e.g., A/B testing infrastructure, data quality pipelines, or automated testing frameworks)
- Comfort with ambiguity and building 0→1—this is a foundational role where you'll define the primitives that shape how AI is built across Samsara; you thrive when inventing rather than optimizing