Front Desk Supervisor

MSI, LLC has been serving Homeowners Associations of the Colorado Front Range since October 1982. For four decades, we have become the market leader as the premier provider of Association management services, while we have continued to maintain the personal approach of a small company. MSI brings value and an ethical and responsible approach to Association management, and we bring those high standards and honesty to every community we serve.

 

Beginning in 2020, MSI, LLC entered into a partnership with Associa Management, an international association management company. MSI operates as an independent branch of Associa, as our parent company. 

 

Job Summary: Vista Ridge Community Center is seeking a Part-time, non-exempt Front Desk Supervisor with starting hourly rate at $17.00. Under the supervision and direction of the Vista Ridge Community Center and managers, the part-time Front Desk Supervisor is responsible for the supervision and training of the Front Desk Associate staff. 

 

This is a part-time position with varied hours that include weekends, evenings, and holidays.  Flexibility is a must. You may be asked to work major summer holidays (i.e. Memorial day, 4th of July, Labor Day, etc.).

 

Duties include, but are not limited to the following:

• Easily accessible and available for questions and problem resolutions from Front Desk Associate staff
• Review work produced by the Front Desk Associate staff to ensure all policies and procedures are being followed
• Assist with training as needed when new employees start
• Greeting residents upon entry and ensuring valid membership (EVERYONE coming in is scanned in)
• Collecting money for guest fees and making sure to account for their receipts for nightly reconciliation
• Enforcing the rules of Skyline and the VRCC/VRHOA
• Checking pool chemicals before and after the pool closes and recording info online
• Walking pool grounds and making sure furniture is neatly put the way it’s supposed, including cleaning
• Maintaining resident relationships with calm and friendly demeanor
• Maintaining proper etiquette both over the phone and in person
• Inspecting facilities to ensure safety standards are maintained
• Be knowledgeable as to be able to provide general information about the community center and Skyline
• Other duties as needed
• Assisting in ensuring daily revenue close outs are completed and balanced several times daily (money handling)
• Performing custodial and cleaning duties of pool facility as needed, including taking out trash nightly
• Assisting and responding to resident inquires and complaints
• Be present at the front desk at all times to handle any inquiries
• Being able to problem solve on your own and be able to help in any situation a member or team member needs
• Help with classes or swim team and ensure to do daily tasks
• Completing tasks assigned by the supervisor or the VR manager

Qualifications

• Be able to make intelligent decisions independently (problem solving)
• Be able to work well individually and on a team
• Be ambitious, self-motivated, and take initiative
• Be able to stay on task with little to no supervision
• Good communication skills, detail-oriented, and punctual