Business Data Analyst I

Stefanini North America and APAC is a company that has been enhancing IT operations for over 30 years. They are seeking a Business Data Analyst I to analyze complex business problems, provide insights to decision-makers, and create strategic plans based on business data.

Responsibilities:

• Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers
• Identifies and interprets trends and patterns in datasets to locate influences
• Create recommendations and strategic/tactical plans based on business data and industry knowledge
• Create specifications for visualizations and analysis based on business needs and required or available data elements
• May provide consultation to users and lead cross-functional teams to address business issues
• May directly produce datasets and reports for analysis using system reporting tools
• Requires knowledge and experience in own discipline
• Analyzes possible solutions using standard procedures
• Receive a moderate level of guidance and direction
• Build collaborative working relationships internally and externally
• Attendance and schedule adherence are requirements of this position
• Serve as a strategic analytics consultant to stakeholders, translating business challenges into data-driven opportunities
• Provide accurate, detailed, and timely analytics across multiple towers/domains
• Deliver tailored insights (weekly/monthly) that focus on operational KPIs, backlog trends, service level performance, and business-impacting issues
• Complete targeted deep dive analytics on uncovered trends and results
• Manage and evolve analytics specific to stakeholder needs, ensuring consistent delivery of high-quality, timely, and relevant analytics
• Facilitate regular data-driven discussions with service managers to ensure alignment between analytics outputs and stakeholder priorities
• Lead internal and external meetings reviewing the reports/analytics, tracking feedback, and managing follow-up action items to completion
• Leverage AI and machine learning techniques to identify trends, detect anomalies, and generate insights for stakeholders

Requirements:

• Bachelor's degree or equivalent work experience preferred
• Typically requires a minimum of 3 years of related experience
• Experience mining data from various sources
• Skills using a variety of statistical and business intelligence tools, including Minitab, Excel, R, SQL, Business Objects, Power BI, Tableau, Qlik Sense, Python, and SAS Business Intelligence
• Good English communication skills - ability to communicate thoroughly through verbal and written mediums
• Knowledge of ticketing tools such as CA, Unicenter, ServiceNow, Remedy, Siebel, CRM etc
• Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management)
• Ability to observe, asks questions, listen actively, and give and accept feedback effectively
• A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment
• Familiarity of computers and infrastructure level technical terms
• Ability to work autonomously
• Flexibility in assigned working hours
• Time management and follow-up skills with ability to plan, organize, and prioritize a large workload, and handle several tasks simultaneously
• An understanding and observance of strict confidentiality policies and standards
• Attendance and schedule adherence are requirements of this position
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization
• May develop advanced skills using tools and equipment appropriate for the position or specialization
• Using established procedures and working under immediate supervision, performs assigned tasks
• Work is routine and instructions are usually detailed
• Resolves routine questions and problems, and refers more complex issues to higher levels