Engagement Manager

We are seeking an experienced Engagement Manager to lead customer engagement initiatives and ensure successful delivery of solutions. The ideal candidate will have strong client-facing skills, a deep understanding of business processes, and the ability to manage complex engagements from initiation to completion.

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Key Responsibilities:

• Serve as the primary point of contact for customer engagements.

• Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.

• Build and maintain strong relationships with clients to drive satisfaction and retention.

• Collaborate with internal teams to align solutions with customer needs.

• Identify opportunities for process improvement and upselling additional services.

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Required Skills:

• 7+ years of experience in customer engagement or client management roles.

• Proven track record of managing large-scale engagements in telecom or technology domains.

• Strong communication, negotiation, and stakeholder management skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Familiarity with project management methodologies and tools.

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Preferred Skills:

• PMP or similar project management certification.

• Experience with CRM platforms and customer success tools.

• Knowledge of telecom industry processes and solutions.