Senior Project Manager – Managed Print Services (MPS)

Job Title: Senior Project Manager – Managed Print Services (MPS)

Location: Broadway, NYC
Duration: 12+ Months Contract

Job Summary

We are seeking a highly experienced Senior Project Manager with Managed Print Services (MPS) expertise to lead enterprise-wide printer deployment and service delivery initiatives. This role will be responsible for managing end-to-end print service projects, ensuring operational excellence, and driving continuous improvements across print infrastructure.

The ideal candidate will have strong experience in MPS environments, along with hands-on expertise in ServiceNow, Power BI, and enterprise network environments (LAN/WAN/Wireless).

Key Responsibilities

• Lead and manage end-to-end printer deployment, refresh, and rollout projects
• Coordinate with business users, vendors, and internal technical teams for installations and support
• Monitor and manage ServiceNow ticket queues, ensuring timely resolution of incidents and requests
• Review, prioritize, and reduce ticket backlogs
• Develop and maintain Power BI dashboards for SLA tracking, service performance, and reporting
• Identify opportunities for process optimization and cost reduction within print services
• Manage asset inventory, device lifecycle planning, and deployment schedules
• Collaborate with Network, IPT, and Mobility teams to ensure seamless printer connectivity
• Troubleshoot printer/network connectivity issues (LAN, WAN, Wireless, Mobile Printing)
• Escalate recurring issues and drive root cause resolution
• Provide regular updates to stakeholders and leadership
• Ensure high levels of customer satisfaction and service delivery excellence

Required Skills & Experience

• Project Management: 3+ years
• Project Scheduling: 3+ years
• Project Planning: 6+ years
• Managed Print Services (MPS): 3+ years (Must Have)
• MS Project: 4–6 years
• Power BI: 3+ years
• ServiceNow: 3+ years
• Printer Deployment / Rollouts: 3+ years
• Ticket Management / Backlog Review: 3+ years
• Network Knowledge (LAN, WAN, Wireless): 3+ years
• IPT / Mobility Support: 2+ years
• Vendor Coordination & Stakeholder Management: 3+ years

Preferred Qualifications

• Strong understanding of enterprise IT infrastructure and print ecosystems
• Excellent communication, leadership, and stakeholder management skills
• Experience working in large-scale enterprise environments
• Ability to manage multiple projects and priorities simultaneously

Nice to Have

• PMP or equivalent certification
• ITIL knowledge or certification