IT Support Specialist (Field/Regional)

BMW of McKinney

Location: 2601 N. Central Expressway, McKinney, Texas 75071

 

Hendrick Automotive Group is one of the largest privately held automotive retail organizations in the United States, with a strong commitment to teamwork, integrity, and delivering exceptional customer experiences. Our IT team plays a critical role in supporting dealership operations and enabling continued growth through reliable, innovative technology solutions.

Position Summary

The IT Support Specialist (Field/Regional) is responsible for supporting a group of dealerships within a defined geographic region. This role ensures dealership technology systems are operational, compliant, and aligned with Corporate IT standards.

The RIC serves as a key liaison between dealership teams and Corporate IT, supporting both day-to-day operations and technology projects. This role may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience!

Key Responsibilities

• Provide onsite and remote support for hardware, software, and network issues
• Install, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve technical issues; track incidents in ServiceNow
• Maintain IT systems and ensure compliance with corporate standards
• Manage computer room environments (cabling, equipment setup, cleanliness, controls)
• Support and coordinate IT projects (PC refreshes, IMACs, new site initiatives)
• Partner with vendors for equipment installation and warranty repairs
• Build strong relationships with dealership teammates and provide excellent customer support
• Train users on systems, tools, and IT best practices

Qualifications:

Required:

• 2+ years of IT support experience (field or client-facing preferred)
• Strong troubleshooting skills (hardware, software, basic networking)
• Ability to work independently and manage multiple priorities
• Strong communication and customer service skills

Preferred:

• CompTIA A+ certification (or equivalent)
• Automotive dealership systems experience (DMS, service tools, OEM platforms)

Work Environment & Travel:

• Based in McKinney, Texas covering McKinney, Austin, Northern California, and Louisiana.
• Field-based role supporting multiple dealership locations
• Regular regional travel required; occasional travel outside region
• Must be able to respond to urgent issues and short-notice travel

Reporting Structure:

• Reports to: Manager of Field Services

Compensation:

• Hourly position; overtime may be required

Career Growth:

Opportunities for advancement within IT through training, experience, and performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.