Director, Head of Performance Architecture & Intelligence

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, Head of Performance Architecture & Intelligence to join our People Team. This role is located in New York, NY.

In this role, you’ll make an impact in the following ways:

• Performance System Architecture
  • Design and continuously evolve the organization’s performance management and feedback ecosystems (including 360 processes) 
  • Translate enterprise strategy into performance frameworks, behaviors, and measurement models 
  • Ensure performance systems remain relevant in a rapidly changing, AI-augmented workforce 
• Performance Intelligence & Insights
  • Define and operationalize what “high performance” means across roles, teams, and functions 
  • Leverage data, analytics, and emerging AI capabilities to generate actionable insights on performance trends 
  • Partner with product and data teams to enhance performance-related tools and decision support 
• Experience & Behavior Design
  • Shape manager and employee experiences that drive meaningful, high-quality performance conversations 
  • Design interventions that improve feedback quality, goal alignment, and accountability 
  • Move from process compliance → behavior change and performance outcomes  
• Product & Technology Partnership
  • Collaborate with People tech and product teams on system design, implementation, and optimization 
  • Influence roadmap decisions for performance-related platforms and tools 
  • Ensure seamless integration between performance systems and broader talent ecosystems 
• Change & Adoption Strategy
  • Lead communication strategies and executive/manager enablement for performance-related initiatives 
  • Drive adoption through clear narratives, capability building, and behavioral nudges 
  • Anticipate future shifts in work (AI, automation, new role structures) and evolve performance approaches accordingly

To be successful in this role, we’re seeking the following:

• 10+ years of total work experience and a Bachelor’s degree in organization development, industrial/organizational psychology, human resources, business, or related field (or equivalent experience); advanced degree preferred (e.g., MS I/O Psychology, MBA, MA OD).
• Demonstrated expertise in performance management framework design, calibration, program assessment, delivery methodologies, and technology enablement.
• Proven experience translating analytics into action across talent decisions, succession, and rewards.
• Familiarity with regulatory considerations and compliance requirements across global jurisdictions.

• Bias to action, extremely high attention to detail, ability to work in a highly matrixed organization

   

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $240,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. 
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.