Digital & Social Media Lead

Join a fun, small and high performing communications and engagement team and be able to thrive whilst sharing your social and digital communications skills and experience.

About us

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website, or check out our LinkedIn or Instagram pages!

The opportunity

This role is one of a team of communication experts within the broader Corporate Communications, Planning and Performance team. As part of the team, this role is responsible to: 

• Ensure that CHW maximises communication and engagement through the lens of our More than Water – 2040 Strategy.
• Manage multiple communications and engagement projects, ensuring timely delivery of high-quality outcomes for internal and external audiences.
• Manage the development and implementation of CHW digital and social media strategy.
• Develop content for internal and external touch points.
• Provide expert communications and engagement advice and support to the organisation to ensure that issues, and emergencies are communicated effectively, transparently, and in a manner that builds trust with our community.
• Ensure and build the reputation of CHW with our customers, community, stakeholders, and partners.
• Support the organisation to drive innovation and improvement in all communications and engagement.
• Develop and document processes, procedures and pathways for outcomes and communication and engagement approaches to ensure community insights are understood, harnessed, and integrated into ongoing CHW communication and engagement activities.

About you

We’d love to hear from you if you have:

• Relevant qualifications, experience, specialist knowledge and skills.
• Demonstrated ability to manage and deliver communications and engagement programs along with innovative, integrated campaigns that leverage digital and traditional channels.
• Demonstrated ability to produce and deliver an influential and persuasive range of written materials for internal and external audiences and stakeholders for both digital and traditional channels.

What's in it for you?

Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community!

We're offering a supportive environment and offer a huge range of employee options and benefits. 

There's the option of work hybrid, including a mix of being in our office in Ballarat, as well as the flexibility to work from home. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills.
• Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
• Work in an organisation that makes a difference to our community.
• Be part of an organisation that cares about you, your safety and wellbeing.

How to apply

If you want to make a positive impact through meaningful work and have the energy, courage and ideas to take on a challenge, we’d love to hear from you! To submit your application, click on APPLY to be redirected to our website and for a copy of the Position Description. While you are on our website, take a look around. You won't be disappointed!

• Please ensure you provide a cover letter and your resume.
• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Have questions?

For a confidential chat about the role, please contact Brenda Wong on 0401 411 900.

Applications close 5pm, Friday 1 May 2026.

• Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
• This role may be subject to a probation period.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Brenda Wong.

If you need a copy of this advertisement in an accessible format, please email applications@chw.net.au.

At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated.