Sales Engineer

Tightly is an innovative company that empowers e-commerce and retail brands to optimize their inventory through AI-driven solutions. The Senior Sales Engineer (SSE) will drive revenue growth by providing technical expertise and partnering with Account Executives to close strategic sales of Tightly's inventory optimization platform.

Responsibilities:

• Partner closely with Account Executives to meet or exceed assigned sales quotas within the territory
• Provide expert technical support to build and advance a strong pipeline of qualified opportunities
• Contribute to accurate revenue forecasting by providing technical insights into deal progression and solution fit
• Strategically drive complex opportunities from initial engagement through contract award, focusing on technical validation and value realization
• Lead in-depth customer discovery sessions to uncover sophisticated inventory management processes, specific pain points (e.g., impact of market shifts on demand, multi-source replenishment), and technical requirements for integration (e.g., GA4, ERPs)
• Architect and present comprehensive Tightly solutions, demonstrating how our Demand Signals, Supply Order Pipeline, Supplier Workspace, and Bundle Management features address the customer's unique business needs
• Conduct compelling, tailored product demonstrations that highlight Tightly’s differentiators in demand forecasting accuracy, operational efficiency, and capital optimization
• Develop robust, data-driven ROI-based business cases for investment in Tightly, quantifying the impact on reducing capital tied in inventory, increasing sell-through, and recovering 'ghost revenue'
• Build and nurture trusted advisor relationships with senior technical and business stakeholders across operations, supply chain, finance, and IT
• Identify and expand opportunities within strategic accounts by proactively showcasing Tightly's evolving capabilities and deeper integration potential
• Serve as a domain expert on inventory optimization, demand forecasting methodologies, and e-commerce supply chain best practices
• Provide thought leadership during customer engagements, advising on industry trends and best practices in inventory health and operational excellence
• Lead technical discussions, address objections, and manage complex solution configurations during the sales process
• Coordinate and execute proof-of-concept evaluations, pilots, and data deep dives with customers, working with Tightly's product, engineering, and data teams
• Respond comprehensively to RFIs, RFPs, and security questionnaires, ensuring Tightly's technical capabilities are accurately and compellingly articulated
• Ensure a seamless technical transition from sales to the customer success and implementation teams
• Participate in industry conferences, technical seminars, and customer events as a Tightly subject matter expert
• Collaborate closely with Product Management and Engineering, providing crucial market feedback and customer requirements to inform product roadmap development
• Maintain detailed records of technical solutions presented, architectural decisions, and competitive intelligence within the CRM

Requirements:

• Deep expertise in inventory management, demand planning, supply chain optimization, or e-commerce operations
• Proven success selling complex SaaS solutions to enterprise-level clients
• Exceptional presentation, communication, and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences, including C-level executives
• Strategic approach to understanding business challenges and mapping them to solution capabilities
• Highly comfortable discussing data analytics, forecasting methodologies (e.g., GA4 integration), and API capabilities with IT teams
• Strong understanding of machine learning models and their application in demand forecasting and optimization
• Proactive problem-solver with a strong ability to diagnose customer needs and propose effective solutions
• Ability to travel up to 40% for client meetings and industry events
• Bachelor's degree in a STEM field (Science, Technology, Engineering, Mathematics), Computer Science, or equivalent practical experience
• 5+ years of B2B pre-sales / sales engineering experience in SaaS, supply chain technology, e-commerce platforms, or business intelligence specifically focused on inventory or demand
• Proven track record of supporting and closing significant, complex software deals, consistently exceeding technical contribution goals
• Experience architecting and demonstrating solutions that drive quantifiable business outcomes for customers
• Ability to build rapport and influence stakeholders at all organizational levels
• Prior experience with Tightly's core focus areas: demand forecasting, replenishment planning, multi-warehouse inventory, and supplier collaboration
• Familiarity with major e-commerce platforms (Shopify, Magento, Salesforce Commerce Cloud) and ERP systems
• Strong understanding of key inventory metrics (e.g., forecast accuracy, days of cover, GMROI, sell-through rate) and their business impact
• Experience working directly with data analytics and business intelligence tools
• Certifications in supply chain management (e.g., APICS CSCP, CPIM)