Senior Customer Advocacy Manager

Doppel is a company focused on transforming digital defense, and they are seeking a Senior Customer Advocacy Manager to enhance their customer advocacy program. This role involves developing customer success stories, building strategic partnerships, managing peer review presence, and driving sales momentum through effective customer advocacy initiatives.

Responsibilities:

• Own the end-to-end production of our success stories
• Identify our most impactful enterprise accounts and work closely with them to turn technical successes into shared industry wins
• Manage our reputation on platforms like G2 and Gartner Peer Insights
• Drive sales momentum by building and maintaining a high-velocity reference engine
• Partner with Sales, Customer Success, and leadership to align on advocacy targets, asks, and timing without overburdening customers
• Help our customers find their voice on the industry’s biggest stages (RSA, Black Hat, Gartner)
• Create the environments where security leaders want to engage

Requirements:

• 6–8+ years of experience in customer advocacy, customer marketing, or product marketing within a high-growth cybersecurity environment
• A Relationship Builder: You have a proven track record of navigating the internal hurdles (like PR and Legal) at Global 2000 organizations to help customers get their stories cleared for public use
• Executive Presence: You are comfortable engaging with CISOs and senior security leaders as a peer. You understand their world and know how to make them the star of the story
• Clear Storytelling: You can take a complex, technical security outcome and translate it into a narrative that resonates with both practitioners and C-suite leadership
• Operational Excellence: You are a builder who can create scalable processes in a fast-paced environment, balancing high-quality creative output with rigorous project management
• Cross-Functional Collaborator: You partner closely with Sales, Customer Success, and leadership to align on advocacy targets and asks, coordinating timing and expectations so customers stay excited and never feel overburdened