Manager, Business Analysis

CVS Health is dedicated to building a world of health around every individual. The Business Analyst is responsible for identifying business needs, analyzing processes, and translating requirements into actionable solutions that support organizational goals.

Responsibilities:

• Elicit, analyze, validate, and document business requirements from stakeholders
• Translate business needs into functional and non‑functional requirements
• Collaborate with product managers, developers, QA, and business teams
• Analyze current business processes and identify improvement opportunities
• Create process flows, use cases, user stories, wireframes, and requirement documents
• Support solution design and ensure alignment with business objectives
• Assist with testing activities, user acceptance testing (UAT), and defect resolution
• Facilitate stakeholder meetings, workshops, and reviews
• Track requirements throughout the project lifecycle and manage changes
• Use data analysis and reporting to support decision‑making
• Ensure solutions meet compliance, security, and quality standards

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field
• Proven experience as a Business Analyst or in a similar analytical role
• Strong skills in requirements gathering and documentation
• Experience with business process modeling and analysis
• Proficiency with tools such as Excel, Word, PowerPoint, Visio, Jira, Confluence, or similar
• Strong analytical, problem‑solving, and critical‑thinking skills
• Excellent written and verbal communication skills
• Ability to work with cross‑functional teams and multiple stakeholders
• Experience with Agile, Scrum, or Waterfall methodologies
• Certifications such as CBAP, CCBA, PMI‑PBA, or Agile BA certification
• Experience in a specific domain (e.g., finance, healthcare, retail, technology)
• Familiarity with SQL, data visualization tools, or BI platforms
• Experience working in Agile/Scrum product teams
• Knowledge of system integration, APIs, or software development lifecycle (SDLC)