Key skills
Citrix Virtual AppsDesktopsCitrix ADC (NetScaler)Citrix Cloud administrationWindows ServerActive DirectoryGroup PolicyVMwareHyper-VPatch ManagementVirtualizationTroubleshootingSecurity Best Practices for Virtual EnvironmentsGxP ComplianceProcess RigorOperational ReliabilityAzureChange ManagementCommunicationCollaboration
About this role
Amgen is a biotechnology company dedicated to serving patients living with serious illnesses. They are seeking a Citrix Virtualization Engineer to manage and support their Citrix environments, ensuring stability, performance, and security for mission-critical applications.
Responsibilities:
- Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance
- Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC (NetScaler)
- Perform patching, updates, and system upgrades in line with enterprise change management policies
- Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration
- Serve as the technical escalation point for Citrix-related issues within IT operations
- Document all configurations, SOPs, and architecture decisions to support audits and operational continuity
- Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives
- Mentor support teams and transfer knowledge to ensure consistent support coverage
- Monitor system alerts, identify systemic issues, and implement long-term corrective actions
Requirements:
- Doctorate degree
- OR
- Master's degree and 2 years of Information Technology, Computer Science, or related field
- Bachelor's degree and 4 years of Information Technology, Computer Science, or related field
- Associate's degree and 8 years of Information Technology, Computer Science, or related field
- High school diploma / GED and 10 years of Information Technology, Computer Science, or related field
- 6-10 years of experience managing and supporting Citrix environments
- Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture
- Proficiency with Windows Server, Active Directory, and Group Policy
- Familiarity with virtualization platforms such as VMware or Hyper-V
- Strong analytical and troubleshooting skills for complex virtualization and connectivity issues
- Experience implementing patch management, monitoring, and resiliency testing
- Familiarity with security best practices for virtual environments
- Excellent documentation and communication skills, especially in a global team structure
- Passion for continuous improvement, automation, and operational excellence
- Experience collaborating in regulated or GxP-compliant environments (preferred)
- Citrix Certified Professional – Virtualization (CCP-V)
- Citrix Certified Professional – Networking (CCP-N)
- Microsoft Certified: Windows Server or Azure Administrator
- VMware Certified Professional (VCP)
- Strong collaboration and stakeholder communication abilities
- Ability to work independently and manage priorities effectively
- Willingness to mentor others and build team capability
- Committed to documentation, process rigor, and operational reliability