Program Manager, Tech Ops

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. They are seeking a Program Manager, Tech Ops to oversee technical release management and collaborate with stakeholders to solve critical technical problems.

Responsibilities:

• Oversee technical release management, coordinating across teams to ensure smooth and timely execution
• Manage the release calendar and ticket lifecycle, ensuring visibility, documentation, approvals, and conflict prevention
• Communicate releases across the org and to senior leaders, while also maintaining an organized history of release notes for reference
• Manage the intake process for new technology requests and projects from cross-functional stakeholders
• Create automation and support maintenance of data flows into tools such as AirTable
• Oversee org-wide document management across tools such as Confluence and SharePoint
• Provide org-wide communications support, creating presentation decks and coordinating presentation input from multiple teams
• Support onboarding activities related to org-wide data, such as managing organization charts
• Create and deliver reporting on data related to release, intake, and prioritization processes to inform decision making at all levels of leadership
• Drive organizational effectiveness by supporting various needs on diverse projects and strategic initiatives across the Tech Ops team

Requirements:

• Bachelor's degree or equivalent experience
• 5+ years of experience in tech industry in roles such as project management, release management, or business operations
• Experience in tech industry
• Proven organizational skills and time management abilities
• Ability to adapt to new technologies and evolving processes
• Strong problem-solving skills with initiative to drive projects independently
• Ability to effectively communicate to a variety of stakeholders
• Ability to manage multiple priorities and work independently
• Ability to work and multi-task in a fast-paced environment
• Ability to collaborate with and assist others to be successful as a team
• Experience with Airtable & Jira (querying with JQL)
• Ability to work ambiguously and detailed oriented
• Need to be technical enough to work with software engineers and with release management practices but should be able to interface with leaders and non-technical counterparts as well