AVP, Inside Sales Practice Development

Synchrony is a leading financial services company, and they are seeking an AVP for Inside Sales Practice Development. This role remotely leads a team responsible for engagement and growth of purchase volume, while collaborating with various departments to execute sales strategies.

Responsibilities:

• Remotely hire, onboard, train, manage & lead an Inside Sales PDS team to ensure the execution of national and regional sales/marketing initiatives
• Coach/mentor Inside Sales team members & evaluate based on a benchmark measurement system through regular monthly one-on-ones and ad-hoc coaching sessions
• Responsible for increasing purchase volume (amount financed per provider) across Book of Business through:
• Development and implementation of strategies, tactics, and/or "best practices" within the team to drive engagement with practices for growth as well as to increase purchase volume in underperforming accounts
• Partnering with various departments including field sales, marketing, and operations to execute strategy for growth
• Leveraging feedback for effective coaching provided through Quality Assurance & independent call listening (live & recorded)
• Gather & report back Voice of the Customer to industry leadership
• Perform other duties and/or special projects as assigned

Requirements:

• Bachelor's Degree or 3+ years of experience in Financial Services, Sales, or Call Center environment
• Minimum of 3 years of leadership with people management experience with direct reports
• Exceptional interpersonal communication skills (written, oral, non-verbal)
• Ability to work in cross-functional and cross-cultural teams
• Customer focused mind set with ability to respond quickly to customer needs
• Proven ability to work independently
• Solid knowledge of SalesForce functionalities and SalesForce reporting capabilities
• Ability and flexibility to travel for business as required
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
• Legal authorization to work in the U.S. is required
• CareCredit platform experience
• Strong finance business/industry acumen
• Knowledge of customer financial drivers/needs
• Medical Sales / Marketing experience