Synchrony is a leading financial services company, and they are seeking an AVP for Inside Sales Practice Development. This role remotely leads a team responsible for engagement and growth of purchase volume, while collaborating with various departments to execute sales strategies.
Responsibilities:
- Remotely hire, onboard, train, manage & lead an Inside Sales PDS team to ensure the execution of national and regional sales/marketing initiatives
- Coach/mentor Inside Sales team members & evaluate based on a benchmark measurement system through regular monthly one-on-ones and ad-hoc coaching sessions
- Responsible for increasing purchase volume (amount financed per provider) across Book of Business through:
- Development and implementation of strategies, tactics, and/or "best practices" within the team to drive engagement with practices for growth as well as to increase purchase volume in underperforming accounts
- Partnering with various departments including field sales, marketing, and operations to execute strategy for growth
- Leveraging feedback for effective coaching provided through Quality Assurance & independent call listening (live & recorded)
- Gather & report back Voice of the Customer to industry leadership
- Perform other duties and/or special projects as assigned
Requirements:
- Bachelor's Degree or 3+ years of experience in Financial Services, Sales, or Call Center environment
- Minimum of 3 years of leadership with people management experience with direct reports
- Exceptional interpersonal communication skills (written, oral, non-verbal)
- Ability to work in cross-functional and cross-cultural teams
- Customer focused mind set with ability to respond quickly to customer needs
- Proven ability to work independently
- Solid knowledge of SalesForce functionalities and SalesForce reporting capabilities
- Ability and flexibility to travel for business as required
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Legal authorization to work in the U.S. is required
- CareCredit platform experience
- Strong finance business/industry acumen
- Knowledge of customer financial drivers/needs
- Medical Sales / Marketing experience