Customer Care Representative, Amazon Health Services

Amazon is a leading company in the healthcare sector, and they are seeking a Customer Care Representative to empower customers in managing their medications and overall wellness. This role involves assisting customers through various communication channels and ensuring a high-quality service experience while working in a fast-paced environment.

Responsibilities:

• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy

Requirements:

• High school or equivalent diploma
• 6+ months of professional experience working with computer and web-based tools
• Experience multitasking with phone and computer skills
• Submit and pass a pre-employment drug test in order to be considered
• 1+ years of relevant phone or email customer service experience
• Excellent communication skills (spoken and written)
• Experience working in a customer service or call center
• Experience working in healthcare environment
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as a team member