Field Service Engineer

Leica Biosystems, part of Danaher Corporation, is dedicated to transforming lives through advanced cancer diagnostics. The Field Service Engineer role focuses on providing technical service and support for Advanced Staining equipment, ensuring minimal customer downtime and generating revenue opportunities.

Responsibilities:

• Provide installation support, maintenance, modification and/or repair on various Advanced Staining instruments
• Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations
• Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Company policies
• Ensure the on-time and appropriate application of all published Technical Service Bulletins (TSBs) that are issued by the Business Unit recommending or mandating updates or changes to the Instruments in the field
• Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue
• Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner
• Maintain spare parts stock within budgetary limits in order to maximize 'Fast Time Fix' repair metrics
• Control expenses in order to maximize the profit contribution to the company
• Represent the company in a professional manner in order to install confidence within current and prospective customers of Company products

Requirements:

• Technical High School Diploma (Mechanic, Electric, Electronic...)
• At least 3 years of experience as a FSE in the Biomedical industry, dealing with Hospital equipments (diagnostic laboratories)
• Good English (both written and spoken)
• Good IT skills (Advanced Staining equipment runs with computers and is connected to networks)
• Works with integrity and understands compliance requirements
• Willingness to travel extensively (80% of travel activity with some trainings abroad)
• Experience in Anatomy Pathology
• Team player but able to work also autonomously
• Excellent organizational skills