Sr. Engineer, Client Technology Management

Abacus is a company that focuses on technology solutions for clients in the financial sector. The Sr. Client Technology Management Engineer will serve as a direct point of contact for clients, addressing their business needs through technology and providing guidance on complex challenges.

Responsibilities:

• Address ongoing issues and provide solutions for clients that improve the overall platform
• Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs
• Work with vendors and coordinate on escalated issues internally in a timely fashion
• Ownership and follow up of pending issues to resolution
• Tailor technology to adapt to client-specific business requirements
• Root cause analysis of systemic issues for clients
• Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus
• Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
• Note common client requests as potential product and platform enhancement opportunities

Requirements:

• Minimum 3-4 years' experience in a client facing technology position
• Minimum 5-10 years' experience in an system engineering position
• Must be able to articulate complex technologies to a broad audience
• Ability to deliver bespoke technology solutions for clients
• Ability to work under pressure and with short deadlines
• Highly logical thinker and skilled in identifying root cause
• Must have availability to occasionally work nights and some weekends
• Strong multidisciplinary background in IT Infrastructure
• Strong technical skills with public cloud, such as Office 365 and Azure in particular
• Strong technical skills Windows Server Technologies, including Active Directory
• Strong technical skills with public cloud, such as Office 365 and Azure in particular preferred
• Strong technical skills in Exchange Online preferred
• Ability to work EST hours preferred
• Experience in the financial sector a plus
• Experience working at an MSP a plus
• Certifications a plus (MCSE, MCAA, VCP, CCP)