Key skills
Communication
About this role
About us:
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year.
Your day to day:
As Housekeeping Houseperson, you will assist room attendants on assigned floors/sections; collect dirty linen and transport to laundry chute, deliver fresh linen to room attendant carts throughout the day. May assist with stripping linen from room and/or cleaning the public areas. Deliver and retrieve items requested by guests and housekeeping staff.
DUTIES AND RESPONSIBILITIES:
Responsible for the cleanliness and organization of floor closets; removing garbage from the service elevator landing, wipe down shelves/counters; sweep and mop, remove non-floor closet items and store in appropriate areas by the end of the shift.
Assist room attendants with heavy items such as mattresses and linen. Deliver linen and other supplies to room attendants.
Remove all dirty linen from assigned Room Attendants carts and closets and transport to laundry chute.
Throw any recycled items down the recycle chute (except glasses and boxes)
Responsible of maintaining the cleanliness and condition for their own sections/floors.
Responsible for shampooing carpet in guestrooms and designated hallways/floors.
Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
Clean public areas in the prescribed manner while following department standard operating procedures.
Report to office coordinator needed repairs or unsafe conditions.
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.
Qualifications and Requirements:
Basic reading, writing and math skills. Some housekeeping experience and ability to speak English preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds.
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping and kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guest and employees
- Reading and writing abilities are utilized often when reading assignments and completing checklists.
- May be required to work nights, weekends, and/or holidays.
Work Area: Housekeeping areas, guest corridors and service elevators.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
What we offer:
The hourly pay rate for this role is $17.25
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.