Business Analyst & Process Design (Telecom – OSS/BSS)

Envision Technology Solutions is seeking a strong Business Analyst with expertise in process design and transformation within the telecom domain, focusing on OSS/BSS systems. The role involves bridging business needs with technology solutions by analyzing requirements, designing optimized processes, and supporting end-to-end transformation initiatives across telecom operations and customer-facing systems.

Responsibilities:

• Gather, analyze, and document business and functional requirements across OSS (Operations Support Systems) and BSS (Business Support Systems)
• Translate business needs into process designs, workflows, and solution requirements aligned with OSS/BSS architecture
• Lead process design and re-engineering initiatives across areas such as order management, service fulfillment, provisioning, billing, and assurance
• Create detailed process models using UML diagrams (Use Case, Activity, Sequence diagrams)
• Apply industry frameworks like eTOM for standardized telecom process design
• Perform AS-IS vs TO-BE gap analysis across OSS/BSS layers and recommend transformation strategies
• Collaborate with IT, network, product, and operations teams to ensure seamless integration between OSS and BSS systems
• Facilitate workshops, stakeholder discussions, and requirement validation sessions
• Support UAT (User Acceptance Testing) and ensure solutions meet business and operational expectations

Requirements:

• Strong Business Analyst with expertise in process design and transformation within the telecom domain, with a specific focus on OSS/BSS systems
• Gather, analyze, and document business and functional requirements across OSS (Operations Support Systems) and BSS (Business Support Systems)
• Translate business needs into process designs, workflows, and solution requirements aligned with OSS/BSS architecture
• Lead process design and re-engineering initiatives across areas such as order management, service fulfillment, provisioning, billing, and assurance
• Create detailed process models using UML diagrams (Use Case, Activity, Sequence diagrams)
• Apply industry frameworks like eTOM for standardized telecom process design
• Perform AS-IS vs TO-BE gap analysis across OSS/BSS layers and recommend transformation strategies
• Collaborate with IT, network, product, and operations teams to ensure seamless integration between OSS and BSS systems
• Facilitate workshops, stakeholder discussions, and requirement validation sessions
• Support UAT (User Acceptance Testing) and ensure solutions meet business and operational expectations
• Strong understanding of OSS/BSS architecture and telecom lifecycle processes
• Expertise in process modeling, business analysis, and solution design
• Strong analytical and problem-solving skills
• Experience in stakeholder management across business and technical teams
• Familiarity with telecom systems such as CRM, billing, provisioning, inventory, and network management
• Ability to work in complex transformation programs involving multiple systems and stakeholders