Associate Technical Services Engineer

Akkodis is seeking an Associate Technical Services Engineer for a Contract position. This role involves providing frontline product and technical support to customers, troubleshooting issues, and ensuring timely resolution within SLA guidelines while collaborating with cross-functional teams.

Responsibilities:

• Provide frontline product and technical support to customers
• Troubleshooting issues
• Identifying solutions
• Ensuring timely resolution within SLA guidelines
• Goes through backlog of new tickets
• Updating existing tickets
• Working with customer on facing the ticket

Requirements:

• Bachelor's degree in IT, Computer Science, Engineering, or a related field
• 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies
• Strong aptitude for critical thinking, analytical reasoning, and problem-solving
• Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira
• Experience engaging with customers and managing competing priorities effectively
• We're looking for associates with technical curiosity and strong learning aptitude
• Java-based applications and troubleshooting
• SQL query development and debugging
• Relational databases and version control
• Web services (SOAP/REST)
• Data formats and log analysis
• UNIX command-line basics
• Excellent communication and interpersonal skills
• Ability to prioritize issues, manage schedules, and work collaboratively in a fast-paced environment
• A proactive, driven mindset with a strong desire to understand both business and technical problems
• Preferably, experience in the health insurance industry, particularly with healthcare payors
• 1+ years of experience as a Business Analyst is a plus