Technical Product Owner – Marketing Communication Platforms

LanceSoft, Inc. is seeking a Technical Product Owner with a strong functional understanding of marketing communication fulfillment platforms. This role is responsible for supporting platform operations, gathering and translating business requirements, and driving execution of product capabilities.

Responsibilities:

• Support day-to-day operations of marketing communication fulfillment platforms
• Gather, analyze, and document business and technical requirements, including business rules, routing logic, and workflows
• Map current-state and future-state processes across messaging and fulfillment systems
• Assist in execution of product roadmap initiatives, including fulfillment and audit capabilities
• Provide end-user support, onboarding, training, and license management
• Collaborate with stakeholders across Marketing, Compliance, Operations, Technology, and Regulatory teams
• Develop and maintain documentation, governance standards, and process materials
• Monitor platform performance and recommend improvements for operational efficiency
• Contribute to modernization efforts involving document composition and orchestration platforms

Requirements:

• 3+ years of experience in Product Ownership, Business Analysis, MarTech, or related technical/operational roles
• Functional understanding of communication fulfillment or document composition platforms (e.g., SmartCOMM, OpenText, or similar)
• Experience documenting workflows and translating business requirements into technical specifications
• Strong communication and stakeholder management skills
• Experience working in Agile environments, including backlog management and iterative delivery
• Experience in regulated industries such as healthcare, insurance, or financial services
• Familiarity with omnichannel communication workflows (print, email, fax, digital)
• Exposure to platform modernization or transformation initiatives
• Interest or experience in automation, audit tracking, and real-time orchestration technologies