Technical Engineer Support - REMOTE

Leica Biosystems, part of Danaher Corporation, is dedicated to advancing cancer diagnostics and improving lives. The Technical Support Engineer is responsible for providing technical support for complex hardware and software systems, ensuring optimal system use and customer success through effective communication and collaboration.

Responsibilities:

• Drive high-impact technical support by resolving complex installation, upgrade, and migration challenges for Digital Pathology Imaging applications and hardware through phone, remote, and email channels
• Partner with customers and stakeholders by clearly communicating application functionality, features, and best practices to end users and server administrators, enabling confident adoption and optimal system use
• Strengthen team performance and service quality by maintaining precise case documentation, sharing expertise, and collaborating effectively to achieve shared support and customer success goals

Requirements:

• Bachelor's degree with 1+ years of relevant experience OR Associates degree with 3+ years of relevant experience
• 1+ Years of demonstrated strong experience and working knowledge of the following server components and technologies: IIS/Apache web servers, Microsoft SQL Server and relational databases, Windows Server OS, Networking concepts
• Proficiency in command-line tools (CMD, PowerShell, PuTTY)
• Theoretical and practical application of specialized information to computer systems analysis, programming, and/or image processing applications
• Medical devices, applications, and/or regulated environments
• Good to have bi-lingual or multi lingual candidate