Customer Service Coordinator - Remote - CDT & EDT

CBRE is a global leader in commercial real estate services and investment, and they are seeking a Customer Service Coordinator to support facility services for healthcare environments. The role involves handling inbound calls, documenting requests, and coordinating resolutions to ensure smooth facility operations.

Responsibilities:

• Answer incoming service requests via phone, chat, email, and online requests. Respond to customer inquiries and concerns and escalate issues as necessary
• Generate and follow up on service request work orders to ensure completion
• Schedule meetings and coordinate logistics as needed
• Update company systems, customer service databases, and spreadsheets
• Contact customers for updated information, as needed
• Run and distribute various ad hoc reports for review
• Lead by example and model behaviors consistent with CBRE RISE values. Guide the team through the application of basic knowledge
• Suggest improvements to existing processes and solutions to improve team efficiency
• Evaluate and select solutions from established options
• May generate and dispatch service request work orders for completion by maintenance team
• Have an impact through clearly defined duties, methods, and tasks, which are described in detail
• Solve straightforward problems using existing procedures, with limited opportunity for discretion
• Deliver your own output by following defined procedures and processes under close supervision

Requirements:

• High School Diploma or GED and up to 2 years of job-related experience
• Ability to follow basic work routines and standards
• Effective communication skills to exchange straightforward information
• Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook)
• Strong organizational skills and an inquisitive mindset
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups