Customer Service Manager

Cargo Solution Express specializes in providing dependable and secure logistics solutions for moving LTL shipments and full truckloads across the country. They are seeking a dedicated and experienced Customer Service Manager to oversee daily customer service operations, manage a team of customer support representatives, and ensure high levels of customer satisfaction.

Responsibilities:

• Oversee daily customer service operations
• Manage a team of customer support representatives
• Ensure high levels of customer satisfaction
• Resolve client concerns effectively
• Analyze customer feedback
• Develop improvement strategies for our services
• Foster a customer-centric culture within the team

Requirements:

• Proven skills in Customer Service Management and Customer Support to deliver exceptional service excellence
• Strong focus on Customer Satisfaction with the ability to identify needs and exceed expectations
• Excellent Communication skills, both verbal and written, to convey information effectively
• Analytical Skills to interpret customer feedback and derive actionable insights for improvement
• Experience in team leadership and the ability to motivate and manage a high-performing team
• Proficiency with customer service tools and platforms
• Bachelor's degree in Business Administration, Management, or a related field is strongly preferred
• Previous experience in logistics or transportation is a plus