Senior Product Manager

Ford Credit is focused on transforming the future for customers and communities. They are seeking a Senior Product Manager to lead and optimize the consumer finance shopping experience, improving customer engagement and business performance through data-driven solutions.

Responsibilities:

• Own and optimize key components of the consumer finance shopping funnel to drive conversion and funded contracts
• Define and execute a product roadmap focused on improving customer experience, engagement, and business performance
• Use data, experimentation, and user research to identify friction points and validate solutions
• Partner with design and engineering to deliver intuitive, scalable, and high-quality digital experiences
• Translate business objectives and customer needs into clear product requirements, user stories, and success metrics
• Collaborate cross-functionally with marketing, analytics, risk, operations, and compliance teams to align on priorities and execution
• Work closely with Ford Motor partners and the dealer ecosystem to ensure alignment across the end-to-end customer journey
• Navigate complex technical, regulatory, and organizational constraints while maintaining a strong customer focus
• Drive continuous improvement through A/B testing, performance analysis, and iterative releases
• Communicate product strategy, progress, and outcomes clearly to stakeholders and lead

Requirements:

• Bachelor's degree
• 5+ years of experience in product management, preferably in consumer-facing digital products
• Proven experience owning and optimizing conversion funnels or customer journeys
• Strong analytical skills with experience using data to drive product decisions and measure impact
• Experience working cross-functionally with engineering, design, and business stakeholders
• Working knowledge of APIs, system integrations, and technical architecture
• Experience in e-commerce, fintech, or marketplace platforms
• Experience driving measurable business outcomes such as revenue, conversion, or customer acquisition
• Familiarity with experimentation frameworks (A/B testing, cohort analysis, funnel optimization)
• Experience operating in complex, regulated environments
• Experience collaborating across large organizations and external partner ecosystems
• Strong communication and stakeholder management skills with the ability to influence without authority
• Ability to break down ambiguous problems into structured, actionable plans
• Demonstrated product judgment and ability to prioritize effectively in a fast-paced environment