Product Manager, Mortgage Servicing Rights Operations

Lakeview Loan Servicing, LLC. is a company focused on mortgage servicing operations, and they are seeking a Product Manager to oversee vendor data intakes and ensure the accuracy and reliability of data. The role involves leading a team, collaborating with various departments, and driving operational efficiency through data management and automation.

Responsibilities:

• Define and maintain the roadmap for data integration, normalization, intake, reconciliation, and monitoring capabilities, balancing immediate operational needs with long-term scalability
• Establish metrics and SLAs for intake timeliness and reliability; publish KPI dashboards tracking accuracy, completeness, timeliness, and exception rates
• Establish and enforce quality controls to ensure accuracy, completeness, and timeliness
• Oversight of the end-to-end vendor feeds (SLAs, file specs, change control, cutovers), ensuring timely ingestion and reconciliation with loan-level documentation
• Oversee systems and platforms used for data validation, exception handling, and process automation
• Partner with Technology to evolve platforms for ingestion/orchestration, data validation, exception handling, and process automation
• Collaborate with the Optimization Team and peer Product Managers to align processes, share best practices, and drive efficiencies
• Act as the primary liaison between Operations leadership, vendors, and internal tech teams to ensure alignment on roadmap priorities and risk management
• Promote reporting, development, and monitoring of KPIs for data accuracy, process-health, and exception rates; communicate results to leadership
• Promote automation, workflow streamlining, and governance improvements to reduce manual work and increase efficiency

Requirements:

• Bachelor's degree in any concentration that has exposure and experience in the relevant technical skills, or equivalent work experience
• Minimum of 2+ years of data analysis experience
• 7+ years in process optimization, operations, or data-driven roles, with at least 2 to 3 years in a leadership role
• Familiarity with mortgage servicing operations, regulatory requirements, and workflow systems
• Strong communication skills with the ability to bridge business needs and technical execution
• Data-driven mindset with experience in KPI design, dashboarding, and operational reporting
• Analytical Skills: Ability to identify trends, solve complex problems, and generate actionable insights
• Time Management: Proven ability to prioritize tasks, work efficiently under pressure, and meet deadlines
• Communication: Strong verbal and written communication skills, with an ability to present complex ideas effectively
• Detail-Oriented: Organized, meticulous, and focused on delivering high-quality work
• Collaboration & Leadership Potential: Ability to work collaboratively within cross-functional teams, with a proactive approach in mentoring and supporting peers
• Background in the mortgage, financial, or banking industry is a plus