Clinical Scheduling Manager
Des Moines, Iowa, United States of America
Full Time
1 week ago
$60,000 - $70,000 USD
Key skills
GoLeadershipStrategic PlanningMentoringTeam LeadershipCollaboration
About this role
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home.
Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.
• We offer a competitive salary and a generous benefits package.
• Flexible Schedules to fit your lifestyle.
• Medical, Dental, and Vision Benefits
• Mileage Reimbursement
• 401 (k) with company match
• Dayforce Wallet - a voluntary benefit that gives you access to earned pay
• Employee Assistance Program
• Online CEU credits
• Rewarding one-on-one care, one-on-one mentoring, and 24/7 clinical support
• Excellent career growth opportunities
Our Clinical Operations Manager leads the Patient Services (Scheduling) Department to ensure seamless patient care coordination. You will oversee a team of Leads and Coordinators, driving operational excellence through data-driven decisions, process improvement, and strategic staffing.
Key Responsibilities
Team Leadership: Manage, train, and develop a team of 10–15; oversee performance, scheduling, and professional growth.
Operational Oversight: Ensure 100% accuracy in scheduling Admissions, Recertifications, and Resumptions while maintaining compliance with physician frequency orders.
Data & KPIs: Create and monitor daily/weekly reports (Payroll, Nurse Quotas, Visit Compliance) to optimize department performance and hit KPI goals.
Strategic Planning: Identify process bottlenecks, develop new SOPs, and execute emergency preparedness protocols.
Collaboration: Partner with Clinical Directors to troubleshoot care coordination issues and ensure patient safety across all routes.
Required Qualifications
• Experience: 4+ years in healthcare/clinical operations;
• 2+ years in a supervisory role.
•
Expertise:
• 2+ years of experience defining and optimizing operational workflows.
• Tech Skills: Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, and complex data analysis).
• Education: Bachelor’s Degree or equivalent professional experience.
• Analytical Rigor: Ability to interpret data trends to drive tangible improvements.
• Organizational Mastery: Exceptional attention to detail in a fast-paced, multi-tasking environment.
• Leadership: A focus on building team morale, fostering quality, and promoting professional development.
Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.
• We offer a competitive salary and a generous benefits package.
• Flexible Schedules to fit your lifestyle.
• Medical, Dental, and Vision Benefits
• Mileage Reimbursement
• 401 (k) with company match
• Dayforce Wallet - a voluntary benefit that gives you access to earned pay
• Employee Assistance Program
• Online CEU credits
• Rewarding one-on-one care, one-on-one mentoring, and 24/7 clinical support
• Excellent career growth opportunities
Our Clinical Operations Manager leads the Patient Services (Scheduling) Department to ensure seamless patient care coordination. You will oversee a team of Leads and Coordinators, driving operational excellence through data-driven decisions, process improvement, and strategic staffing.
Key Responsibilities
Team Leadership: Manage, train, and develop a team of 10–15; oversee performance, scheduling, and professional growth.
Operational Oversight: Ensure 100% accuracy in scheduling Admissions, Recertifications, and Resumptions while maintaining compliance with physician frequency orders.
Data & KPIs: Create and monitor daily/weekly reports (Payroll, Nurse Quotas, Visit Compliance) to optimize department performance and hit KPI goals.
Strategic Planning: Identify process bottlenecks, develop new SOPs, and execute emergency preparedness protocols.
Collaboration: Partner with Clinical Directors to troubleshoot care coordination issues and ensure patient safety across all routes.
Required Qualifications
• Experience: 4+ years in healthcare/clinical operations;
• 2+ years in a supervisory role.
•
Expertise:
• 2+ years of experience defining and optimizing operational workflows.
• Tech Skills: Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, and complex data analysis).
• Education: Bachelor’s Degree or equivalent professional experience.
• Analytical Rigor: Ability to interpret data trends to drive tangible improvements.
• Organizational Mastery: Exceptional attention to detail in a fast-paced, multi-tasking environment.
• Leadership: A focus on building team morale, fostering quality, and promoting professional development.
Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.