Clinical Application Support Engineer

Vaiticka Solution is a company focused on providing clinical application support solutions. They are seeking a Clinical Application Support Engineer to provide day-to-day production support for clinical and population health systems, troubleshoot issues, and support integrations between various applications and data systems.

Responsibilities:

• Support clinical, PHM, and MCO applications (care management, utilization management, reporting)
• Provide day‑to‑day production support for clinical and population health systems
• Assist with application implementations, upgrades, and post‑go‑live stabilization
• Troubleshoot issues impacting clinical workflows, care coordination, and reporting integrations
• Monitor and support integrations between clinical apps, PHM platforms, data warehouses, and downstream systems
• Investigate and resolve interface failures, data delays, and integration errors
• Coordinate fixes with development and vendor teams
• Analyze and resolve data quality, reconciliation, and transformation issues
• Support ETL pipelines used for clinical, PHM, and MCO reporting
• Perform source‑to‑target analysis to find root cause of data issues
• Work with data and application teams on permanent fixes
• Participate in incident management, problem management, and RCA
• Respond to production issues affecting clinical and PHM systems
• Document incidents, fixes, and preventive actions
• Ensure ongoing system stability
• Work closely with application, ETL, database, infrastructure, and vendor teams
• Clearly communicate issues and resolutions to clinical and business users
• Create and maintain support documentation and runbooks

Requirements:

• Healthcare domain
• MS SQL
• SSIS
• .NET
• ETL
• C#
• IBM DataStage