Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares.
Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
Troubleshoot complex issues and provide timely resolution.
Create, maintain, and publish articles for Flexera's Knowledge Base.
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
Able to work hours that align with Flexera's global customer base (APAC, EMEA, North America).

Passionate customer orientation and dedication.
Strong analytical and problem-solving skills.
Possesses intellectual curiosity.
Eagerness to learn new technologies/skills.
Possess excellent communication and interpersonal skills.
Excellent verbal, written, and listening communication skills in English.
Experience with at least one Cloud provider (AWS, GCP, Azure).
AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
Familiarity with Container technologies (Kubernetes) preferred.
Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.).

Exceptional technical support to customers and partners via chat, email, phone, and screen shares.
Collaboration with Product Management and Engineering regarding defects and enhancement requests.
Opportunities for professional development and opportunities for positive change in a globally diverse team.

Technical Support Engineer

Key skills