Named Customer Success Manager

Zoom Communications, Inc. is seeking a Named Account Customer Success Manager to build relationships with internal teams and customers, ensuring successful deployment of Zoom products and services. This role focuses on enhancing customer satisfaction, retention, and overall happiness while managing large accounts with significant monthly recurring revenue.

Responsibilities:

• Building and nurturing long-term relationships with key stakeholders across assigned accounts
• Managing the full customer lifecycle, from onboarding to adoption and renewal
• Monitoring account health metrics and identifying opportunities to reduce risk and increase adoption
• Creating and delivering business reviews that highlight outcomes, ROI, and areas for optimization
• Partnering with cross-functional teams to enhance internal processes and customer engagement
• Expanding customer portfolios by identifying opportunities for additional products and services
• Sharing customer insights and trends with internal teams to enhance product development and support

Requirements:

• 3+ years of experience supporting Named or Enterprise accounts in SaaS, UCaaS, or video collaboration industries
• Knowledge of Zoom products and services, with expertise in at least one product line
• Manage a portfolio of 15–30 complex accounts with attention to detail and strategic thinking
• Thrive in a dynamic environment and adapting to changing priorities with a collaborative mindset
• Communicate clearly and effectively, including presenting to executives and key decision-makers
• Travel as needed, including customer visits and participation in events or executive briefings
• Work in or near the same time zone as assigned accounts