Lead Business Systems Analyst

Empower is a company focused on transforming financial lives by providing a flexible work environment and celebrating internal mobility. As a Lead Business Systems Analyst, you will lead requirements strategy and execution, mentor other analysts, and partner with product owners and technical teams to develop complex systems that support the actuarial valuations and investments divisions.

Responsibilities:

• Lead requirements strategy and execution across the authentication value stream, ensuring alignment from epics to detailed user stories
• Guide and mentor Business Systems Analysts, establishing best practices for requirements documentation, analysis, and delivery
• Partner with product owners, architects, and engineering leaders to shape solutions and influence technical design decisions
• Gather and document complex business and technical requirements in an Agile environment, translating them into clear, actionable user stories
• Oversee and contribute to detailed API requirements (request/response structures, data mappings, error handling, integration workflows) for Java/Spring Boot services
• Define and validate front-end requirements for React-based web applications, ensuring a cohesive and user-centered experience
• Drive creation of flow diagrams, sequence diagrams, and technical documentation for authentication and identity management systems
• Facilitate breakdown of complex initiatives into scalable, well-defined features and stories in collaboration with technical teams
• Ensure consistency, quality, and traceability of requirements across multiple teams and workstreams
• Lead cross-team collaboration to resolve dependencies, risks, and ambiguities
• Analyze systems and processes to identify strategic improvement opportunities and drive continuous improvement initiatives
• Conduct impact analysis, support production issue triage, and guide teams through complex troubleshooting scenarios

Requirements:

• 10+ years of experience as a Business Systems Analyst or similar role in software development, with demonstrated leadership responsibilities
• Proven experience leading requirements efforts across large, complex, multi-team initiatives
• Strong experience with RESTful APIs, including integration patterns, API documentation, and tools like Postman
• Expertise in writing user stories across full-stack applications (UI and backend/API layers)
• Experience working within Agile frameworks, using tools such as Jira, Confluence, and Figma
• Strong ability to influence stakeholders and bridge communication between business and technical teams
• Deep experience documenting system requirements, workflows, and technical specifications
• Solid understanding of distributed systems, multi-platform architectures, and system integrations
• Demonstrated ability to manage competing priorities, guide teams through ambiguity, and drive outcomes
• Experience leading within authentication, identity management, or security domains (SSO, OAuth, MFA)
• Background in financial services, particularly defined contribution or retail investment platforms
• Strong SQL skills for data analysis, validation, and decision support
• Experience establishing BA standards, frameworks, or governance models
• Understanding of web accessibility standards (ADA/WCAG)
• Experience writing acceptance criteria, BDD-style specifications, or leading refinement sessions
• Prior hands-on experience as a QA engineer, developer, or similar technical role
• Experience supporting production environments and leading issue resolution efforts