Customer Success Manager, K-12 EdTech

Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools globally. As a Customer Success Manager, you will own a portfolio of mid-market K–12 school districts in the Northeast and be accountable for adoption, retention, and renewal across Securly products.

Responsibilities:

• Manage a portfolio of school districts across onboarding, adoption, and renewal
• Drive product adoption using data, lifecycle engagement, and structured success plans
• Lead customer conversations, translating usage into clear recommendations
• Identify risks early and execute playbooks to improve retention
• Partner with Account Managers on expansion opportunities
• Collaborate with Sales, Support, and Product teams to improve customer outcomes
• Maintain accurate account data and forecasting in Salesforce and Vitally

Requirements:

• Owned retention and renewal outcomes for mid-market K–12 school districts within SaaS or software-based EdTech environments, with expertise typically developed over 3+ years of success in a similar Customer Success role
• Managed a portfolio of accounts, prioritizing based on renewal timing and customer health
• Delivered onboarding or adoption programs for educators, administrators, or IT stakeholders
• Used product usage data or telemetry to guide customer engagement and decision-making
• Partnered cross-functionally with Sales, Support, and Product teams
• Worked within CRM or customer success platforms (e.g., Salesforce, Gainsight, Vitally)