Network Engineer

Federal Express Corporation is seeking a Network Engineer to manage and optimize their internal networks. The role involves troubleshooting network issues, liaising with vendors, and ensuring compliance with security policies.

Responsibilities:

• Respond promptly to issues related to the network environment, hardware, systems, and software; analyze root causes and implement effective resolutions across multiple technology areas
• Serve as a primary technical liaison between the company, vendors, ISPs, and business partners. Hold vendors accountable for their deliverables, expertise, and service quality to ensure network integrity and performance
• Act as a key resource for the Network Operations Center (NOC), bridging communications between vendors and internal stakeholders during network outages or incidents
• Provide backup support for hiring manager’s technical responsibilities, including incident management, escalation, and coordination
• Utilize comprehensive knowledge of the company’s network infrastructure to proactively monitor, troubleshoot, and optimize network systems
• Support change management processes by assessing, coordinating, and implementing network changes with minimal disruption to business operations
• Assist in outage management by identifying issues, communicating status updates, and coordinating resolution efforts
• Collaborate with project management teams to implement new systems, upgrades, and network enhancements
• Maintain and enforce a strong security mindset, ensuring compliance with corporate security policies and best practices
• Use ServiceNow PDSM Event Management and Knowledge Management tools to track, document, and manage network incidents and resolutions effectively
• Continuously review and improve NOC processes to meet or exceed operational objectives, expectations, and standards
• Analyze customer feedback related to NOC support services and coordinate with vendor teams to implement corrective and preventive actions that enhance service quality
• Identify opportunities to automate and integrate processes and operational activities to increase efficiency within the Network Operations environment
• Perform other duties as assigned to support the overall health and security of the network environment

Requirements:

• Extensive understanding of TCP/IP protocols, routing and switching technologies, wireless networking, VPN, firewalls, and load balancing
• Experience with network monitoring tools to detect, diagnose, and resolve network performance issues
• Proficient in ServiceNow PDSM Event Management and Knowledge Management modules
• Strong communication skills to effectively coordinate between vendors, ISPs, and internal business partners
• Experience with change and outage management processes
• Demonstrated critical thinking and problem-solving skills to manage complex network issues
• Proven ability to review, improve, and innovate operational processes within a NOC environment
• Ability to analyze customer feedback and drive vendor accountability for continuous service improvement
• Skilled in identifying automation and integration opportunities to enhance operational efficiency
• Security-focused approach to network design, implementation, and administration
• Ability to work independently with minimal supervision while also collaborating effectively within a team
• Bachelor's Degree in IT related engineering, computer science, or information systems
• Two (2) years work experience in engineering or information technology environment
• Prior experience or familiarity with FedEx systems and their network environment is highly desirable