Key skills
B2B SaaS product marketingProduct marketing team managementMarketing complex technical platformsCustomer experience (CX) domainArtificial intelligence (AI) domainAnalyst relationsGo-to-market (GTM) strategySales content developmentCross-functional influenceOperating in fast-moving environmentCGoAISaaSLeadershipSales
About this role
Level AI is a hyper-growth, Series C startup redefining contact centers with its full-stack AI platform. The Head of Product Marketing will drive product positioning, oversee go-to-market strategies, and develop content for various stakeholders while leading a small team of product marketing managers.
Responsibilities:
- Platform-level and product-line positioning across Level AI's platform and AI core, developed in close partnership with Product and executive leadership
- End-to-end GTM for product launches, including launch readiness, pricing & packaging, campaign development, internal enablement and external rollout
- Develop content for customers, prospects, advocates and channels partners including emails, blogs, webinar content, uses cases/customer stories, and more
- Be Level AI expert and thought leader that can speak to the customer needs, the industry trends, and other players in the market
- The core sales content library: battlecards, decks, one-pagers, objection handling, and demo frameworks, built in partnership with Revenue and iterated based on what the field needs
- Analyst relationships: briefings, inquiry prep, and contribution to major evaluations with Gartner, Forrester, and emerging CX-focused coverage
- A small team of IC PMMs, setting direction, maintaining quality, and building a repeatable, high-output function
Requirements:
- 7–10+ years in B2B SaaS product marketing, with at least 2 years managing or leading PMM teams
- Experience marketing complex, technical platforms to enterprise buyers
- Exceptional writer and editor; you have a point of view on what good messaging looks like and can defend it
- Demonstrated track record of cross-functional influence: you've led launches, driven analyst outcomes, and built sales artifacts that actually get used
- Comfortable operating in a fast-moving environment where you'll be defining process as much as executing against it
- Bonus points if past experience in CX, AI, or adjacent categories
- Familiarity with analyst relations mechanics (briefings, RFIs, inquiry strategy) is a strong plus
- Prior experience in a competitive or high-stakes category displacement context is a plus