AmeriCorps Member – Population Health Patient Engagement Specialist

Job Description Summary:

Job Description:

Healthy Communities is CHC’s AmeriCorps program designed to create cohesion in vulnerable communities and to promote healthcare and support services through outreach, awareness, linkage to care and support. Healthy Communities also serves to identify the unique and integral needs of our communities and neighborhoods and to establish strategic plans to address them. Service delivery will directly address the public health crisis in vulnerable communities and make healthcare and support services accessible through flexible delivery of services. AmeriCorps members will conduct community outreach, education, patient engagement, and link patients to CHCI care and referrals to community based assistance. Additionally, AmeriCorps members will participate in statewide and local activities which promote awareness of health and health services.

This is an AmeriCorps Member role –Population Health Patient Engagement Specialist – that supports the Population Health Department at Middletown and New London sites. 

Terms & Program Benefits:

• One-year service term from September 8, 2026 thru August 31, 2027
• Serve a minimum of 33 hours a week for a total of 1700 hours during service year
• $25,000 stipend over the course of one year, paid bi-weekly
• An education award of $7,395 at the end of successful service term completion
• This is not a staff position.

This is the opportunity for you if you:

• Possess a positive attitude and high energy
• Enjoy working with people and are a natural communicator
• Are extremely organized and pay great attention to detail
• Have a strong interest in data, health policy/public health
• Thrive in a fast paced environment
• Can take initiative and work independently as well as part of a team

As a Population Health Patient Engagement Specialist for the Community Health Center, Inc., you will:

• Conduct monthly patient health education workshops; monitor the completion of pre-post surveys by workshop participants; and complete data entry for workshops and surveys.
• Track and document all completed patient engagement activities in patient’s electronic health record.

• Administer and collect PRAPARE (Protocol for Responding to and Assessing Patient Assets, Risks, and Experiences) survey from existing patients who are lost to follow up and when needed, connect patient with services
• Review and analyze PRAPARE data to formulate presentations and inform patient engagement strategies to improve patient access to care.
• Develop and implement patient engagement strategies to aid patients in returning to care.
• Provide care coordination services to patients identified through chart reviews and telephone encounters (TE) as not being seen for 12 months and/or unresponsive to CHC automated text messages for appointments.
• Conduct outreach to patients who have the greatest number of open care gaps that remain unaddressed through population health campaigns (e.g., text campaigns, mailings) and one on one individual patient engagement (e.g., phone calls).
• Support the collection and reporting of population health data for quality measures, such as ER discharges related to substance use disorder and patients who are high ER users.
• Create promotional content for patient education and engagement materials that include patient mailers (i.e., letters, postcards).
• Research and collaborate with CHC departments to compile and develop centralized resource list that is sustainable to address barriers in patients accessing services.
• Conduct outreach via tabling at health fairs and external community partners to provide information about preventive screening, promote scheduling and attendance at wellness visits and person centered  care for chronic diseases.
• Assist with special events to encourage completion of preventive screenings (e.g., depression screening, cervical cancer screening, breast cancer screening, SDOH screening).
• Participate in Performance Improvement Committee Meetings and assist in monitoring follow up on action items related to educating staff on data related to patient engagement strategies.

Qualifications:

• High school or equivalent required
• Proficiency in Microsoft office and internet-related applications
• Excellent time management and organizational skills
• Excellent oral and written skills
• Demonstrated ability to problem solve and remain calm during a crisis
• Successful clearance of all required criminal history checks (NSCHC)
• Able to travel between CHC sites and in state

Preferred:

• Associate’s degree in public health, social work related field
• Bilingual Spanish/English
• Experience and/or understanding of data analysis
• Understanding of complex issues impacting patients and barriers to their care

Organization Information:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Location:

Community Health Center of Middletown

City:

Middletown

State:

Connecticut

Time Type:

Part time