Inbound Sales Development Representative

Nerdio is a company dedicated to enhancing IT professionals' experiences and optimizing Microsoft technologies. They are seeking an Inbound Sales Development Representative to manage and convert inbound leads, ensuring a seamless buyer's journey while collaborating with marketing and sales teams to optimize the inbound funnel.

Responsibilities:

• Own the timely qualification of inbound leads from the website, paid campaigns, content downloads, 1st party webinars, and other digital channels
• Respond to inbound inquiries rapidly: speed-to-lead is a key performance driver in this role
• Conduct discovery conversations via phone, email, and video to qualify prospect fit against Nerdio's Ideal Customer Profile
• Accurately assess intent, use case, and urgency to determine appropriate next steps: whether routing to an AE, nurturing in a marketing sequence, or disqualifying
• Maintain clean, complete CRM records for every inbound lead touched
• Meet or exceed monthly targets for qualified meetings and pipeline sourced from inbound leads
• Work closely with Account Executives to ensure uniform handoffs, clear context, and high conversion from meeting to opportunity
• Identify patterns in which inbound sources, content types, and segments convert best — and share those insights with Marketing
• Develop and refine outreach sequences that improve inbound-to-meeting conversion rates across key buyer personas
• Partner with Marketing Operations and Demand Gen to identify conversion bottlenecks in the inbound funnel and propose actionable improvements
• Help design, test, and implement automations that improve lead routing, response time, qualification efficiency, and follow-up cadences
• Provide feedback to operations teams to refine and validate lead scoring models, routing rules, and SLA frameworks
• Document playbooks and processes that can scale the inbound motion as the team grows
• Re-engage dormant leads (anything untouched in 60+ days) with personalized outreach
• Actively leverage AI tools to improve outreach personalization, call preparation, and workflow efficiency
• Serve as a feedback loop between front-line prospect interactions and Marketing — surfacing what messaging resonates, what questions prospects ask, and where leads are dropping off
• Run strategic registration outreach for specific assigned marketing events (Cloud Workshops, dinners, VIP programs) to hit measurable registration targets
• Collaborate with Demand Gen on campaign follow-up strategy for specific programs (webinars, events, content offers)
• Partner with RevOps on CRM hygiene, reporting, and tooling improvements that benefit the full inbound workflow
• Success in this role will be measured by: Volume and quality of meetings and pipeline generated from inbound leads, Speed-to-lead: average response time to inbound inquiries, Inbound lead-to-meeting conversion rate, Inbound meeting-to-opportunity conversion rate, CRM data quality and completeness scores of lead triages, Funnel automation improvements: measurable reduction in manual work or time-to-route

Requirements:

• 1-3 years of experience in a sales development, business development or inside sales role, ideally with a focus on inbound lead management
• Strong written and verbal communication skills (able to engage IT buyers, MSP owners, and enterprise stakeholders professionally and concisely)
• Demonstrated ability to qualify prospects quickly and accurately using frameworks like BANT, MEDDIC, or similar
• Experience with CRM platforms (Salesforce preferred) and sales engagement tools (Outreach, SalesLoft, or similar)
• Comfortable working in a fast-paced environment with high lead volume and shifting priorities
• Analytical mindset with interest in understanding funnel metrics and improving conversion, not just working leads
• Self-motivated with strong time management and prioritization skills
• Comfort with and willingness to use AI tools to maximize impact and efficiency
• Experience in a B2B SaaS or cloud technology company, ideally selling to IT buyers, MSPs, or enterprise accounts
• Familiarity with the Microsoft technology ecosystem (Azure, AVD, Windows 365, Intune, or similar)
• Experience with marketing automation platforms such as HubSpot or Marketo
• Background building or improving SDR processes, sequences, or playbooks
• Exposure to lead scoring, routing workflows, or RevOps tooling
• Experience using AI tools for outreach personalization, call prep, or workflow automation