Customer Service Associate

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core. The Customer Service Associate will handle inbound calls and solve routine problems, working as part of a team with a focused scope of work.

Responsibilities:

• Handle medium to high volume inbound calls
• Solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Requirements:

• Minimum of 1 year of customer service experience
• Professional and friendly demeanor
• Strong communication skills (written and oral) and interpersonal skills
• Ability to multitask