Sr. Rep, Customer Service Ops New Patient Onboarding

Cardinal Health is a global manufacturer and distributor of medical and laboratory products, and they are seeking a Senior Representative for Customer Service Operations focused on New Patient Onboarding. The role involves verifying patient insurance, processing orders, and ensuring compliance with company policies.

Responsibilities:

• Responsible for verifying patient insurance through either a phone call of web
• Reprocessing orders
• Multitasking
• Completing 53+ audits per day
• Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure
• Process and enter manufacturer and HCP referrals per standard department procedure
• Enter all information into the computer insurance screen
• Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue
• Assist in team projects as needed
• Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans
• Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy
• Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials
• As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends
• Attend all required Compliance, HIPAA and other scheduled training
• As applicable, present to management and staff
• Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers
• Support and demonstrate the Company’s values
• The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility

Requirements:

• HS Diploma, GED or equivalent experience preferred
• 1+ years' experience in related field preferred
• Detail-oriented
• Good communication skills written & verbal Strong verbal & written communication skills are essential
• Good computer skills Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location
• Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming
• Upload speed of (10Mbps – Recommended)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment
• Rating of 'Meets Expectations' or higher during last performance review
• Have been in their current position for at least a year
• Informed their current supervisor/manager prior to applying
• No written disciplinary action in the last year