Client Experience Assistant Legal Project Manager

Davis Wright Tremaine LLP is one of the top law firms in the U.S., seeking a Client Experience Assistant Legal Project Manager to join their team. This role involves supporting client project teams with matter management, coordinating administrative processes, and enhancing client service delivery through effective communication and operational support.

Responsibilities:

• Support attorneys and staff on high-volume matters to ensure deadlines and client service expectations are met
• Assist with the implementation of processes, technologies, and tools that improve efficiency and service delivery
• Contribute to the development and upkeep of knowledge management resources, templates, and reference guides
• Collect and organize data to support reporting on matter activity, staffing, and other client needs
• Learn and use legal project management tools and other technology platforms to create efficiencies
• Provide onboarding assistance for new personnel joining client projects
• Coordinate with client teams and develop familiarity with legal concepts and terminology relevant to supported workstreams
• Assist in defining project scope, deliverables, and timelines in collaboration with program leadership
• Track matter activity, budgets, and project progress under the guidance of project leads
• Provide administrative and task management support to ensure accountability across client teams
• Support the rollout of process improvements and participate in attorney training and coaching sessions
• Help prepare materials and reports to support performance tracking and client reporting
• Coordinate updates to client-facing matter management sites and assist with data accuracy
• Develop a basic understanding of law firm economics, billing, and matter types
• Assist in collecting, organizing, and analyzing financial data for review by program leadership
• Help track budgets, forecasts, and resource utilization, escalating issues as needed
• Support the preparation of reports on financial performance and operational trends for attorneys and clients
• Serve as a point of contact for internal stakeholders and assist with client inquiries under the direction of program leadership
• Help coordinate communications between attorneys, staff, and client teams
• Prepare agendas, take notes, and support follow-up for business review and client meetings
• Assist in the preparation of client-facing reports, presentations, and other deliverables

Requirements:

• GED or High School Diploma or 4+ years' experience in legal services or other professional services industry OR
• Bachelor's Degree and 2+ years' experience in legal services or other professional services industry required; Paralegal certificate preferred
• Familiarity with project management principles and/or process improvement methodologies
• Ability to manage multiple priorities with attention to detail
• Strong organizational, problem-solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot
• Strong interpersonal, and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization
• Experience working collaboratively in a fast-paced, service-oriented environment
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint required
• Willingness to learn new technologies quickly and apply them effectively
• Availability and willingness to work overtime as needed
• Paralegal certificate
• Familiarity with analytics tools (e.g., Power BI)