Specialist IS Business Systems Analyst

Amgen is a biotechnology company focused on serving patients with serious illnesses. In this role, you will analyze business requirements and translate them into information systems solutions, collaborating with cross-functional teams to enhance system efficiency and support implementation.

Responsibilities:

• Lead end-to-end business analysis for complex initiatives, from discovery through delivery
• Partner with stakeholders to define business needs and translate them into clear, actionable requirements
• Manage scope, priorities, dependencies, and timelines across multiple initiatives
• Facilitate workshops, backlog grooming, and Agile ceremonies to drive alignment and execution
• Collaborate with product and engineering teams to ensure solutions meet business objectives
• Analyze business processes and drive improvements through optimization and automation
• Develop and maintain key artifacts including user stories, process flows, and data mappings
• Support testing, including UAT, to ensure solutions meet functional and business requirements
• Identify risks, gaps, and data issues, and drive timely resolution
• Support integrations and ensure seamless data flow across systems
• Drive cross-functional alignment to deliver high-quality solutions on time
• Support go-live and hypercare to ensure stability and successful adoption
• Contribute to AI-driven and agentic solution initiatives by defining business use cases and requirements

Requirements:

• Doctorate degree
• OR
• Master's degree and 2 years of Computer Science, IT or related field
• Bachelor's degree and 4 years of Computer Science, IT or related field
• Associate's degree and 8 years of Computer Science, IT or related field
• High school diploma / GED and 10 years of Computer Science, IT or related field
• 5+ years of experience in business analysis, requirements gathering, and functional solution design
• 3+ years of experience working with CRM platforms such as Salesforce (SFMC preferred), with ability to translate business needs into system capabilities
• 3+ years of hands-on experience working with Customer Data Platforms (CDP), including Salesforce Data Cloud, with strong understanding of unified customer data models, identity resolution, and segmentation
• 3+ years of experience analyzing data flows, integrations, and end-to-end data mapping across systems
• Strong understanding (3+ years) of Agile, Scrum, and Design Thinking principles
• 3+ years of experience creating documentation including user stories, process flows, data mappings, and acceptance criteria
• 3+ years of experience managing stakeholders and working across business and technical teams
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work effectively with global, cross-functional teams
• High degree of ownership, initiative, and accountability
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative mindset with strong stakeholder engagement skills
• Strong presentation and facilitation skills
• 2+ years of experience working within the Salesforce ecosystem (e.g., Sales Cloud, Health Cloud, Service Cloud) from a functional or BA perspective
• 1-2 years of experience working with AI or automation platforms such as Agentforce or similar tools, including defining use cases and business requirements
• 1-2 years of experience supporting or defining requirements for agentic or AI-driven workflows and intelligent automation solutions
• 2+ years of experience working with data and integration platforms such as Databricks and MuleSoft, including requirements, data mapping, and validation
• 1-2 years of experience working with cloud platforms (e.g., AWS) from a functional or data flow perspective
• Experience in healthcare, life sciences, or patient support programs preferred